Agent Experience Architect for Real Estate Pros

Compass, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 39,000 - 43,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Medical benefits

Dental and vision

401(k) plan

Commuter program

Employee Assistance Program

Pet insurance

Job summary

Compass seeks an Agent Experience Manager to be the first point of contact for customers and their ongoing account manager. You will support customers by explaining Compass, training on tools, assisting with marketing requests, and ensuring a world-class experience.

You will promote Compass technology, deliver 1:1 and group trainings, and collaborate with onboarding on welcoming new customers and expanding their use of our platform.

Qualifications

• 2-3 years in customer service, office management, hospitality or operations.
• Experience with live or remote training a plus.
• Experience with enterprise tech platforms (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass tech and services through 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support: listing presentations, postcards, and collateral; liaise with marketing for complex requests.
• Partner with Onboarding team on welcoming new customers and coordinating strategy.

Skills

Customer service

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Tools

Zendesk

Salesforce

Confluence

Job description

Compass seeks an Agent Experience Manager to be the first point of contact for customers and their ongoing account manager. You will support customers by explaining Compass, training on tools, assisting with marketing requests, and ensuring a world-class experience.

You will promote Compass technology, deliver 1:1 and group trainings, and collaborate with onboarding on welcoming new customers and expanding their use of our platform.