Agent Experience Lead: Training, Onboarding & Support

Compass, Inc.; Koloa (HI); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation, holidays, sick time

Medical, dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven (new parents support)

Carrot (fertility benefits)

UrbanSitter (caregiver network)

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager to be the first point of contact for our agent customers and to serve as their account manager from day one. This role is 100% in-office in Hawaii, focused on training, support, and delivering a world-class experience as their account manager.

You will manage a portfolio of high-touch clients, drive adoption of Compass tools, assist with marketing collateral, collaborate with onboarding and marketing teams, and help welcome new offices while

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate or enterprise software experience is a plus.
• Experience with live or remote training is advantageous.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via calls, emails, and in-person meetings.
• Promote adoption of Compass technology with 1:1 and group training sessions.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Partner with Onboarding on strategy and logistics for welcoming new customers.
• Support office openings, national initiatives, and expansion or M&A activity.
• Collaborate with team members to champion agent questions and feedback.
• Welcome guests, manage the office line, handle mail, and maintain office appearance and inventory.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to be the first point of contact for our agent customers and to serve as their account manager from day one. This role is 100% in-office in Hawaii, focused on training, support, and delivering a world-class experience as their account manager.

You will manage a portfolio of high-touch clients, drive adoption of Compass tools, assist with marketing collateral, collaborate with onboarding and marketing teams, and help welcome new offices while