Agent Experience Coordinator

urbancompass; Naples (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental and vision benefits

401(k) plan

Commuter program

Employee assistance

Pet insurance

Job summary

Compass is seeking an Agent Experience Coordinator for our Naples, FL office to ensure smooth operations and a world-class experience for agents and visitors. You will welcome guests, manage mail, assist with in-office events, and support customers with training on our tools and programs.

You will also partner with onboarding and marketing teams to facilitate smooth adoption of Compass technology, handle inquiries, and help maintain office standards in a fast-paced environment.

Qualifications

• 1-2 years previous experience in customer service, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Excellent listening, empathy and communication skills.

Responsibilities

• Welcome guests and manage mail distribution; ensure office looks active and organized.
• Field questions and resolve issues via phone, email, or in-person meetings.
• Support adoption of Compass technology with 1:1 coaching.
• Assist onboarding processes for new customers with the National Onboarding team.
• Provide basic marketing support and liaise with marketing specialists.
• Collaborate with teams to address questions and feedback for agents.
• Troubleshoot technology/devices and conference room hardware; perform data entry.

Skills

Customer service

Office management

Hospitality

Operations

Communication skills

Problem-solving

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEC you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office in our Naples Office (800 Laurel Oak Drive).

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Perks that You Need to Know About:

• Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice