Contact Center Leader: Develop Teams & Drive Change

Athene; West Des Moines (IA); On-site; USD 90,000 - 140,000; Full time

Job summary

Athene is seeking a results-oriented leader in West Des Moines to guide service and operations teams. This role focuses on building high-performing teams, coaching professionals, and navigating change to improve customer experiences.

Ideal candidates bring 5+ years of technical experience with 2+ years in people leadership, plus strong communication, collaboration, and problem-solving skills within financial services or contact center environments.

Qualifications

• 5+ years of technical experience with 2+ years of people leadership experience.
• Proven ability to coach, develop, and motivate teams.
• Experience leading through change and driving results.
• Strong communication, collaboration, and problem-solving skills.
• Financial services experience preferred.
• Contact center leadership experience is a plus, not a requirement.

Responsibilities

• Lead and develop teams.
• Coach and develop customer service professionals.
• Create a culture of accountability, engagement, and growth.
• Provide clear expectations, feedback, and support.
• Lead through change and navigate organizational, process, and technology changes.
• Communicate with clarity and build commitment to new ways of working.
• Maintain performance and engagement during periods of transformation.
• Drive results and improve customer experience using data and insights.
• Partner across the organization to solve problems and improve processes.
• Encourage innovation and challenge the status quo.

Skills

People leadership

Coaching

Change management

Communication

Problem solving

Financial services experience

Contact center leadership

Education

Bachelor’s degree

Job description

Athene is seeking a results-oriented leader in West Des Moines to guide service and operations teams. This role focuses on building high-performing teams, coaching professionals, and navigating change to improve customer experiences.

Ideal candidates bring 5+ years of technical experience with 2+ years in people leadership, plus strong communication, collaboration, and problem-solving skills within financial services or contact center environments.