Contact Center Leader: Develop Teams & Drive Change

Athene

West Des Moines (IA)

On-site

USD 90,000 - 140,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Athene is seeking a results-oriented leader in West Des Moines to guide service and operations teams. This role focuses on building high-performing teams, coaching professionals, and navigating change to improve customer experiences.

Ideal candidates bring 5+ years of technical experience with 2+ years in people leadership, plus strong communication, collaboration, and problem-solving skills within financial services or contact center environments.

Qualifications

5+ years of technical experience with 2+ years of people leadership experience.
Proven ability to coach, develop, and motivate teams.
Experience leading through change and driving results.
Strong communication, collaboration, and problem-solving skills.
Financial services experience preferred.
Contact center leadership experience is a plus, not a requirement.

Responsibilities

Lead and develop teams.
Coach and develop customer service professionals.
Create a culture of accountability, engagement, and growth.
Provide clear expectations, feedback, and support.
Lead through change and navigate organizational, process, and technology changes.
Communicate with clarity and build commitment to new ways of working.
Maintain performance and engagement during periods of transformation.
Drive results and improve customer experience using data and insights.
Partner across the organization to solve problems and improve processes.
Encourage innovation and challenge the status quo.