Agency Operations Manager (Remote)

Campaign Labs; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Join a dynamic performance marketing agency as an Operations Manager, where you'll have the opportunity to turn chaos into harmony. This role is pivotal in optimizing workflows and enhancing team efficiency, allowing you to make a significant impact as the company scales. Collaborate with creative minds and be part of a culture that values initiative and results. If you're a strategic thinker with a knack for problem-solving and team leadership, this is your chance to shine in a forward-thinking environment.

Benefits

Flexible Remote Work

Collaborative Team Environment

Culture that Celebrates Initiative

Opportunity for Growth

Qualifications

• 3+ years of operations experience in a marketing agency or similar environment.
• Proven ability to design and implement operational systems.

Responsibilities

• Transform chaotic workflows into streamlined systems.
• Lead recruitment, onboarding, and training for a high-performing team.

Skills

Operations Management

Project Management

Team Leadership

Process Optimization

Communication Skills

Data Analysis

Education

Bachelor's Degree

Tools

Asana

Slack

Zapier

Google Sheets

Job description

Campaign Labs is a fast-paced, results-driven performance marketing agency obsessed with delivering exceptional outcomes. We’re a crew of creative problem-solvers who thrive on turning bold ideas into measurable success. We’re searching for an Operations Manager who can transform chaos into harmony, keep our momentum strong, and help us scale smarter. If you’re a strategic thinker who spots inefficiencies and crafts clever solutions, we want you to join us.

The Role

We’re looking for a seasoned operational leader to take our agency’s engine and make it purr like a dream. You’ll mastermind our processes, aligning workflows, technology, and people to drive efficiency and growth. This isn’t just about keeping things on track—it’s about reimagining how we operate, building a stellar team, and ensuring we’re always ahead of the curve. Reporting directly to the CEO, you’ll be a key player in shaping our future as we scale.

What You’ll Do

• Tame the Chaos: Turn messy workflows into streamlined, scalable systems. Design and document SOPs that empower our team and delight our partners.
• Optimize Like a Pro: Build and refine processes for project management, campaign execution, and resource allocation—ensuring we hit deadlines, stay within budget, and exceed expectations.
• Shape the Team: Lead recruitment, onboarding, and training to build a high-performing crew. Conduct performance reviews and make strategic staffing decisions to keep us firing on all cylinders.
• Unblock and Accelerate: Oversee daily operations, unblock bottlenecks, and keep projects and teams aligned for seamless execution.
• Harness the Tech: Manage and enhance our marketing tech stack (e.g., Asana, Slack, Zapier, Google Sheets) to boost collaboration, productivity, and insights.
• Inspire and Align: Set clear expectations, foster accountability, and keep the team motivated—balancing operational precision with a human touch.

Who You Are

• You’re a problem-solving powerhouse who turns disorder into opportunity—chaos is your playground, and systems are your superpower.
• You bring 3+ years of operations experience from a marketing agency (or a similar high-energy, client-focused world), thriving in environments from scrappy startups to polished firms.
• You’re a process architect—your SOPs and workflows are clear, scalable, and built to last, with a proven track record to back it up.
• You’ve hired, fired, and nurtured teams, striking the perfect balance between results and a positive culture.
• You live for efficiency—mastering project management tools, dashboards, and timelines to keep everything humming without a hitch.

What You Bring

• Proven ability to design and implement operational systems that drive results.
• Strong leadership skills with experience managing teams, setting goals, and holding people accountable.
• A knack for spotting inefficiencies and fixing them before they become problems.
• A talent for finding great people, hiring them, and creating the conditions for them to thrive and shine.
• Comfort with ambiguity—you’ve organized chaos into clarity many times before and can step into a storm to chart the course out.
• Excellent communication skills to align teams, train staff, and report progress to leadership.
• A data-driven mindset—you’re comfortable building dashboards or analyzing metrics to guide decisions

Why Join Us

• Enjoy the flexibility of working remotely with an awesome team that fuels our great culture.
• Be the architect of our operational future as we scale—your impact will be felt agency-wide.
• Work alongside passionate, driven minds who make us one of Canada’s leading performance marketing companies.
• Collaborate with some of the most creative and ambitious people in the marketing space, who value your ability to bring structure to our hustle.
• A culture that celebrates initiative and rewards results.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Advertising Services

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