Senior Implementation and Operations Manager, Health Plans

Lantern; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Implementation and Operations Manager to oversee complex projects in health plans. This role demands a strategic partner who excels in relationship management and operational oversight. You'll engage with various teams to ensure seamless data integrations and enhance client satisfaction. If you're passionate about making a difference in healthcare and thrive in a collaborative environment, this opportunity offers a chance to impact lives positively while enjoying a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Paid Parental Leave

Qualifications

• 5-7+ years of experience in health plans and project management.
• Proven experience in data integration and process management.

Responsibilities

• Manage data integration projects and ensure timely delivery.
• Collaborate with internal teams to meet client needs and expectations.

Skills

Project Management

Data Integration

Communication Skills

Problem-Solving

Collaboration

Education

Bachelor's Degree

Tools

Microsoft Suite

Jira

Monday.com

Salesforce

Confluence

Job description

Senior Implementation and Operations Manager, Health Plans

Senior Implementation and Operations Manager, Health Plans

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.
  
  

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Job Overview:

In this dual-capacity role, you will serve as a trusted advisor and strategic partner to health plans while managing complex implementation and operational projects. Responsibilities include cultivating relationships, ensuring the successful set-up of new data integrations, and managing operations of existing health plan carriers. You will collaborate with sales, implementation, client success, data operations and technology, and other cross-functional teams to exceed health plan expectations and solve complex problems. This position requires a balance of strategic relationship management, operational oversight, and hands-on project management skills.

Location: Remote

Responsibilities:

• Integration and Implementation Management
• Serve as the primary point of contact for data integration projects, managing timelines, deliverables, and stakeholder communication.
• Oversee the establishment of eligibility files, data reporting, API/SSO setups, and other technical integrations.
• Develop and refine internal and external documentation, including SOPs, process flows, and integration guides.
• Ensure accuracy and readiness for client launches by coordinating cross-departmental requirements and maintaining detailed project plans.
  
  

Operational Excellence:

• Monitor the performance of active integrations and identify opportunities for process enhancement to drive and increase growth for health plan relationships.
• Develop trackable metrics to measure operational success and project outcomes.
• Lead efforts to refine workflows and create scalable solutions for new processes.
• Update leadership on progress, risks, and critical milestones related to implementations and account management.
  
  

Cross-Functional Coordination:

• Collaborate with internal teams, including Client Success, Sales, and Operations, to ensure alignment on client needs and internal capabilities.
• Proactively identify and document new processes that impact cross-functional teams, ensuring seamless execution.
  
  

Requirements:

• Bachelor’s degree required.
• 5-7+ years of relevant experience in health plans, project management, and/or implementation roles.
• Demonstrated ability to manage relationships across multiple levels and departments.
• Proven experience in data integration, reporting, and process management.
• Proficiency with project management tools (e.g., Microsoft Suite, Jira, Monday.com, Salesforce, Confluence).
• Exceptional problem-solving, decision-making, and organizational skills.
• Excellent verbal and written communication abilities.
  
  

Strong Candidates Will:

• Proactive orientation
• Critical thinking and proactive problem solving.
• Strong collaboration and communication skills.
• Adaptability and ability to work in a fast-paced, high-pressure environment.
• Business acumen with a focus on delivering value to clients.
• Team-oriented approach to achieving results.
  
  

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
  
  

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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