Operations Manager, Care Concierge | Telehealth | Patient Experience

Allara; United States; Remote; USD 80,000 - 85,000; Full time

Job summary

Join a forward-thinking telehealth platform as an Operations Manager, where you'll lead a compassionate team dedicated to enhancing patient experiences. In this fully remote position, you'll optimize workflows and drive operational efficiency while fostering a high-performance culture. This innovative company offers competitive compensation, unlimited PTO, and a collaborative environment focused on improving women's healthcare. If you're passionate about making a difference in patient care and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Unlimited PTO

Medical, dental, and vision benefits

401(k) plan

Company-issued laptop

Annual work-from-home stipend

Professional development programs

Annual employee wellness stipend

Parental leave benefits

Qualifications

• 3+ years of experience managing multi-layered teams in a call center or telehealth setting.
• Proven track record in team leadership and operational planning.

Responsibilities

• Lead and develop Supervisors and frontline teams for a patient-first culture.
• Drive operational excellence and improve response times using data-driven decision-making.

Skills

Team Leadership

Operational Planning

Data Analysis

Communication Skills

Workflow Optimization

Education

Bachelor's Degree

Relevant Certifications

Job description

Operations Manager, Care Concierge | Telehealth | Patient Experience

Operations Manager, Care Concierge | Telehealth | Patient Experience

Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

About the Role

Are you a strategic, compassionate leader who thrives in a fast-paced, mission-driven environment? Do you have a passion for healthcare operations and patient experience? We’re looking for an Operations Manager to lead our Care Concierge team, ensuring seamless support for both patients and providers while driving operational efficiency at scale.

Remote: Fully remote within the U.S.

What You’ll Do

• Lead, coach, and develop Supervisors and frontline teams to create a high-performance, patient-first culture.
• Drive operational excellence by optimizing workforce management, workflows, and team performance.
• Use data-driven decision-making to improve response times, retention, and overall efficiency.
• Partner with leadership, quality teams, and supervisors to refine processes and deliver an exceptional patient experience.
• Oversee onboarding, training, and performance management, ensuring continuous team development.
• Identify areas for improvement, implement solutions, and support the company’s growth at scale.
  
  

Who You Are

• 3+ years of experience managing multi-layered teams in a call center, customer support, or telehealth setting.
• Proven track record in team leadership, workflow optimization, and operational planning.
• Data-driven mindset with experience analyzing KPIs (contact rates, resolution times, satisfaction scores) to drive improvement.
• Strong communication and coaching skills, with a passion for team development.
• Ability to manage competing priorities and thrive in a fast-growing, high-impact environment.
  
  

What Allara Offers

Compensation & Career Growth

• $80k - $85k with opportunities for advancement
• Equity
• Professional development & employee learning programs
  
  

Work Environment & Flexibility

• 100% remote within the U.S.
• Unlimited PTO & 11 company holidays
• Annual onsite in NYC
  
  

Health & Wellness

• Medical, dental, and vision benefits
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Long- and short-term disability coverage
• Annual employee wellness stipend
  
  

Family & Future Planning

• 401(k) plan
• Parental leave & family planning support benefits
  
  

Additional Perks

• Company-issued laptop
• Annual work-from-home stipend
• A collaborative, mission-driven culture focused on improving patient care
  
  

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Technical and Vocational Training and Education

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