Agency Experience Manager: Grow Partnerships & Revenue

FrankCrum Staffing; Clearwater (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

401(k) Employer Match

Paid Time Off

Job summary

FrankCrum Staffing in Clearwater, FL seeks an Agency Experience Manager to develop, grow, and maintain profitable relationships with agency partners. You will serve as the primary liaison between agencies and internal teams, ensuring timely delivery of products and services that meet agency needs.

You will build trusted advisor relationships, identify growth opportunities, and collaborate with Business Development to support agency growth and retention.

Qualifications

• Bachelor’s degree in Business, Marketing, Insurance, Risk Management, or related field.
• Property and casualty license.
• Three (3) years of experience in account management, agency management, sales, or customer relationship management.
• Three (3) years of knowledge of workers’ compensation insurance, underwriting practices, products, processes, and industry trends.
• Active state driver’s license.

Responsibilities

• Manages a portfolio of assigned agency partners, serving as the primary point of contact and trusted advisor.
• Develops and executes account plans that drive agency engagement, increase agency production and profitable premium growth.
• Conducts regular business reviews with agency partners to evaluate performance and identify growth opportunities.
• Partners with Business Development to ensure onboarding and activation of new agencies.
• Collaborates with underwriting, operations, marketing, claims, and other teams to resolve issues and deliver an exceptional agency experience.
• Monitors agency performance, production trends, and market conditions to identify risks and opportunities for expansion.
• Educates agency partners on products, underwriting appetite, programs, processes, and sales tools.
• Maintains accurate account records and pipeline updates in the CRM and prepares reports and forecasts.
• Addresses agency concerns and escalated issues, balancing agency needs with company objectives.
• Achieves objectives related to retention, profitable growth, and customer satisfaction.

Skills

Property & casualty license

Agency management experience

Driver's license

Education

Bachelor’s degree in Business/Marketing/Insurance/Risk Management

Job description

FrankCrum Staffing in Clearwater, FL seeks an Agency Experience Manager to develop, grow, and maintain profitable relationships with agency partners. You will serve as the primary liaison between agencies and internal teams, ensuring timely delivery of products and services that meet agency needs.

You will build trusted advisor relationships, identify growth opportunities, and collaborate with Business Development to support agency growth and retention.