Agency Account Manager (Remote, Cincinnati)

Blacksmith Agency LLC; Cincinnati (OH); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Base salary plus commission

Job summary

Blacksmith Agency LLC is seeking an Agency Account Manager to own an established book of recurring clients. This remote role focuses on retention, renewals, and growing the client portfolio across paid media, SEO, CRO and web services.

You will upsell new projects, coordinate with strategists and delivery teams, and ensure a single clear voice for every client, while meeting a seven-figure annual quota. Remote work within USA or Canada is supported.

Qualifications

• Experience managing agency accounts in marketing or digital services.
• Proven track record of retaining clients and selling additional work.
• Comfortable managing a revenue quota and articulating value.

Responsibilities

• Retain and renew existing client relationships.
• Identify and close upsell opportunities within each account.
• Collaborate with strategists and delivery teams to present a unified voice.

Skills

Agency account management

Client relationship management

Quota-bearing

Clear communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management


• Full time


• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.


• Upsells and expansion: finding the next project inside each client and selling it.


• A seven-figure annual quota across retention and upsells.


• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.


• A record of keeping clients and selling them more work, with numbers you can walk us through.


• Comfort carrying a quota.


• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.