Afternoon Front Desk & Guest Services Coordinator

Progressive Quality Care Inc; Medina (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Progressive Quality Care Inc is seeking an Afternoon Receptionist at The Avenue at Medina, a post-hospital rehab and skilled nursing facility. You will be the first point of contact, creating a welcoming environment for residents, families, staff, and visitors.

Key duties include answering and routing calls, handling mail and deliveries, maintaining resident census, and coordinating paging and security procedures.

Qualifications

• High school diploma or GED required.
• Experience in long-term care preferred.
• Excellent phone etiquette and communication skills required.

Responsibilities

• Screen and route telephone calls to appropriate individuals or departments.
• Answer questions promptly, courteously, and accurately.
• Route deliveries and relay information to staff as needed.
• Maintain accurate resident census and updated contact lists.
• Operate facility paging and telephone systems.
• Receive, sort, and distribute mail.
• Handle emergency situations calmly and effectively.
• Direct residents and visitors to appropriate individuals.
• Investigate and route complaints appropriately.
• Maintain a neat, clean, and professional appearance.
• Demonstrate dependability, punctuality, and teamwork.

Skills

Phone etiquette

Verbal communication

Multitasking

Dependability

Teamwork

Education

High school diploma or GED

Tools

Telephone system

Mail distribution

Job description

Progressive Quality Care Inc is seeking an Afternoon Receptionist at The Avenue at Medina, a post-hospital rehab and skilled nursing facility. You will be the first point of contact, creating a welcoming environment for residents, families, staff, and visitors.

Key duties include answering and routing calls, handling mail and deliveries, maintaining resident census, and coordinating paging and security procedures.