Welcoming Front Desk Associate – Healthcare Reception

Parkside-Villa; Middleburg Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Stable schedule

Career growth opportunities

Job summary

Parkside Villa in Middleburg Heights is seeking a courteous Receptionist to be the first point of contact for residents, families, visitors, and vendors in a long-term care setting. You will provide administrative support while upholding a welcoming, secure environment.

Responsibilities include greeting guests, answering calls, managing sign-ins, handling routine clerical tasks, and coordinating with nursing and admin teams. A professional, compassionate, and discreet demeanor is essential.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist or front desk experience preferred.
• Strong verbal and written communication skills.
• Professional demeanor with a compassionate attitude.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist residents, families, visitors, and vendors warmly.
• Answer and route incoming calls efficiently and accurately.
• Maintain visitor sign-in procedures and support security protocols.
• Provide general information while maintaining confidentiality.
• Assist with administrative tasks: filing, copying, mail, and data entry.
• Coordinate with nursing and administration as needed.
• Monitor lobby and common areas for safety and comfort.
• Maintain confidentiality in accordance with HIPAA.
• Respond to emergencies per facility procedures.

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Office equipment

Computer applications

Job description

Parkside Villa in Middleburg Heights is seeking a courteous Receptionist to be the first point of contact for residents, families, visitors, and vendors in a long-term care setting. You will provide administrative support while upholding a welcoming, secure environment.

Responsibilities include greeting guests, answering calls, managing sign-ins, handling routine clerical tasks, and coordinating with nursing and admin teams. A professional, compassionate, and discreet demeanor is essential.