Afternoon Front Desk & Guest Experience Specialist

Nivea Hospitality; Ellenboro (WV); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Paid holidays

Hotel discounts

Job summary

The Sleep Inn Ellenboro in Ellenboro, WV is seeking a Hotel Front Desk Representative for the afternoon shift (3 PM–11 PM). You will welcome guests, handle check-in and check-out, manage reservations in the PMS, process payments, and keep daily logs. A uniform, name tag, radio, and ear piece are required on shift.

Join our team and contribute to a friendly, guest-centric experience. Training, opportunities for advancement, and hotel discounts are part of the benefits package.

Qualifications

• Customer service experience in a hospitality setting.
• Ability to handle cash and process payments accurately.
• Experience with reservations and guest check-in/out processes.
• Strong communication with guests and team members.
• Ability to work as part of a team in a hotel environment.

Responsibilities

• Greet guests and provide information about hotel policies, services and amenities.
• Assist with check-in and check-out, enter/modify reservations in the PMS, post charges to guest accounts.
• Process guest payments and balance cash drawer; balance shift logs.
• Answer phone, respond to guest requests, and relay information to housekeeping as needed.

Skills

Customer service

Cash handling

Reservations

Communication

Teamwork

Tools

PMS system

Job description

The Sleep Inn Ellenboro in Ellenboro, WV is seeking a Hotel Front Desk Representative for the afternoon shift (3 PM–11 PM). You will welcome guests, handle check-in and check-out, manage reservations in the PMS, process payments, and keep daily logs. A uniform, name tag, radio, and ear piece are required on shift.

Join our team and contribute to a friendly, guest-centric experience. Training, opportunities for advancement, and hotel discounts are part of the benefits package.