Hotel Front Desk Representative

Nivea Hospitality; Ellenboro (WV); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Paid holidays

Hotel discounts

Job summary

The Sleep Inn Ellenboro in Ellenboro, WV is seeking a Hotel Front Desk Representative for the afternoon shift (3 PM–11 PM). You will welcome guests, handle check-in and check-out, manage reservations in the PMS, process payments, and keep daily logs. A uniform, name tag, radio, and ear piece are required on shift.

Join our team and contribute to a friendly, guest-centric experience. Training, opportunities for advancement, and hotel discounts are part of the benefits package.

Qualifications

• Customer service experience in a hospitality setting.
• Ability to handle cash and process payments accurately.
• Experience with reservations and guest check-in/out processes.
• Strong communication with guests and team members.
• Ability to work as part of a team in a hotel environment.

Responsibilities

• Greet guests and provide information about hotel policies, services and amenities.
• Assist with check-in and check-out, enter/modify reservations in the PMS, post charges to guest accounts.
• Process guest payments and balance cash drawer; balance shift logs.
• Answer phone, respond to guest requests, and relay information to housekeeping as needed.

Skills

Customer service

Cash handling

Reservations

Communication

Teamwork

Tools

PMS system

Job description

Hotel Front Desk Representative

Come join our winning team!

This is a Full Time position for afternoon shift 3.pm-11pm

About the hotel: The Sleep Inn Ellenboro is located at 29 Main Street Ellenboro, Wv.

Job Description: Responsible to attending to the need of guests, especially during check in and check out process.

Essential Job Functions: Be in required uniform including name tag, ear piece and radio. Greet all guests. Providing information to guests about hotel policies, services and ammenties. Respond to guest requests, selling rooms to "walk in " guest, entering/changing reservations in the pms system, posting charges to guest accounts, processing payments from guests, making necessary changes to guest accounts, informing housekeeping about room changes, etc, Listening and responding to guest complaints, operating ansering the phone, cleaning of front desk and surrounding areas, completing shift checklist, maintaining daily logs, balanceing cash drawer, must be able to stand for an 8 hour shift.

Additional Responsibilities: Attitude must be conductive to team growth, hospitality, and serving environment. Must be willing to participate in further hospitality training and education, any other duties given by the supervisor or general manager.

Benefits: Dental, vision, and life insurance, paid holidays, Choice Hotel discounts.