Afternoon/Evening Member Services Rep - Gym Front Desk

First National Bankers Bank; New Philadelphia (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

401(k)

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will provide superior customer service to members, prospective members and guests, handling membership inquiries, transactions, and ensuring a clean, friendly environment.

Bilingual English/Spanish are encouraged to apply. The role reports to the Club Manager / Assistant Club Manager and requires on-site work with an afternoon/evening schedule.

Qualifications

• Must be 18 years or older.
• On-site work required; not remote.
• Positive attitude with strong work ethic and reliability.
• Ability to read and follow instructions, learn company procedures.

Responsibilities

• Greet members and guests professionally to create a positive club experience.
• Assist with membership inquiries, changes, billing questions, and sign-ups.
• Conduct club tours and help with sign-ups and upgrades (e.g., Black Card).
• Maintain front desk operations, process memberships, cancellations and payments.

Skills

Customer service

Bilingual

Tours

Sign-ups

CPR/AED Certification

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will provide superior customer service to members, prospective members and guests, handling membership inquiries, transactions, and ensuring a clean, friendly environment.

Bilingual English/Spanish are encouraged to apply. The role reports to the Club Manager / Assistant Club Manager and requires on-site work with an afternoon/evening schedule.