Aftermarket Service Operations Leader

Atlas Copco; Rock Hill (SC); Hybrid; USD 19,000 - 37,000; Full time

Benefits offered by this job

Direct, permanent employment contract

Social security contributions

Voluntary benefits plan

Job summary

Atlas Copco is seeking a Service Operation Manager to lead a high-performing aftermarket service team and drive excellence in service delivery. You will cultivate strong customer relationships and address service issues while guiding continuous improvement across the portfolio.

The role requires a Bachelor's degree in a related field, a valid driver's license, and 5+ years in maintenance or service operations.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Mechanical Engineering, Electronic Engineering, or a related field.
• Valid driver's license.
• Bilingual proficiency: native Spanish and advanced professional English (written and spoken).
• Minimum of 5 years' experience in maintenance management, service operations, field service leadership, or similar supervisory roles.
• Experience leading multidisciplinary teams and coordinating operational activities.
• Strong customer service orientation, problem-solving skills, and ability to manage multiple priorities in a dynamic environment.
• Experience in aftermarket, maintenance contracts, or technical services is highly desirable.

Responsibilities

• Lead, coach, and develop a high-performing aftermarket service team.
• Ensure operational excellence in aftermarket and maintenance service delivery.
• Build strong customer relationships and drive customer satisfaction across the service portfolio.
• Act as the primary escalation point for customer concerns and service-related issues.
• Analyze service performance metrics and implement continuous improvement initiatives.
• Identify new business opportunities and promote service growth within the customer base.

Skills

Team leadership

Customer service

Problem solving

Multitasking

Education

Bachelor's degree

Job description

Atlas Copco is seeking a Service Operation Manager to lead a high-performing aftermarket service team and drive excellence in service delivery. You will cultivate strong customer relationships and address service issues while guiding continuous improvement across the portfolio.

The role requires a Bachelor's degree in a related field, a valid driver's license, and 5+ years in maintenance or service operations.