Field Service Operations Lead

Atlas Copco; Louisville (KY); On-site; USD 70,000 - 110,000; Full time

Job summary

Atlas Copco Hellas A.E. in Louisville seeks an Operations Team Leader to guide a skilled team of Field Service Engineers on the ground, delivering exceptional customer experiences and sustainable business results.

You will focus on people development, safety, and performance, aligning service activity with Atlas Copco’s First in Mind – First in Choice standard, while collaborating across service, sales, and support teams.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering or related field.
• Minimum 3 years in field service, service operations, or technical operations management.
• Proven leadership and team development experience.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead, motivate, and develop a high-performing team of Field Service Engineers.
• Act as the primary people manager including recruitment, onboarding, and performance reviews.
• Drive competence development through training and certification tracking.
• Monitor KPIs: utilization, productivity, time-on-site, and service quality.
• Manage customer relationships, escalations, and satisfaction metrics.

Skills

Field Service

Leadership

Customer Engagement

Training & Development

Problem Solving

Education

Bachelor’s degree in Mechanical/Electrical/Industrial Engineering

Tools

Microsoft Office

ERP systems

Job description

Atlas Copco Hellas A.E. in Louisville seeks an Operations Team Leader to guide a skilled team of Field Service Engineers on the ground, delivering exceptional customer experiences and sustainable business results.

You will focus on people development, safety, and performance, aligning service activity with Atlas Copco’s First in Mind – First in Choice standard, while collaborating across service, sales, and support teams.