Aftermarket Sales & Service Engineer - Power Industry

SPG Dry Cooling; Charlotte (NC); On-site; USD 95,000 - 130,000; Full time

Job summary

SPG Dry Cooling is seeking an Aftermarket Sales and Service Engineer Americas to grow the aftermarket business across the Americas. The role reports to the Aftermarket Sales & Service Manager and requires deep power industry knowledge, a strong commercial and technical background, and the ability to manage a complex services portfolio.

You will collaborate with internal and external partners, develop pricing and offers, build customer relationships, and travel up to 70% to support key accounts

Qualifications

• BS in Engineering.
• Experience in Power industry—preferably in sales and site operations.
• A minimum of ten years of experience in the after‑sales market, ideally within a project or capital goods environment, is preferred.
• Strong commercial and technical background.
• Able to manage complex services portfolio, with detail knowledge of executing proposals, interdisciplinary services range and job budgeting.
• Good planning and organisation skills, must be self‑directed.
• Genuine listener and excellent communicator
• Customers and results oriented
• Based in the US, ability to travel (~70%).

Responsibilities

• Collaborate with SPG Dry Cooling associates in the development of a suite of aftermarket products & services dedicated to Air Cooled Condensers and Air‑Cooled Heat Exchangers solutions. Work closely with the EMEA Aftermarket department.
• Develop and use the in‑house ACC360 solution to generate aftermarket business.
• Build trusting relationships with End‑Users, Owners and Operators in a professional manner through solution‑oriented communication, service and support—and leverage such customer relationships by developing new opportunities for our established suite of products/solutions (e.g., Wet‑to‑Dry Conversions, BoxAir).
• Strengthen/grow SPG Dry Cooling’s network of third‑party sales representatives and train/empower them to seek out aftermarket and plant optimization business.
• Develop technical and commercial strategies based on customer input/pain/feedback.
• Support the development of required pricing and offer tools.
• Grow Order Intake and coordinate the execution of aftermarket contracts.
• Build customer intimacy to ensure customer satisfaction for our products and services.
• Recommend and implement the necessary internal changes to achieve effective operations and also relay the adequate information about the market and the future developments.
• Innovate together with clients and look for new and expanded aftermarket products and services.

Education

BS in Engineering

Job description

SPG Dry Cooling is seeking an Aftermarket Sales and Service Engineer Americas to grow the aftermarket business across the Americas. The role reports to the Aftermarket Sales & Service Manager and requires deep power industry knowledge, a strong commercial and technical background, and the ability to manage a complex services portfolio.

You will collaborate with internal and external partners, develop pricing and offers, build customer relationships, and travel up to 70% to support key accounts