Aftermarket Growth & Service Solutions Manager

PROBAT, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

PROBAT, Inc. is seeking an After Sales Manager to drive growth in spare parts and aftermarket services across North America.

You will manage customer relationships, quotations, and service offerings for installed equipment, coordinating with Service, Planning, Purchasing, Sales, Operations, Finance, and other teams to deliver exceptional customer experience. You will identify needs, translate them into quotations, and collaborate to develop maintenance agreements, inspections, and replacement

Qualifications

• Bachelor’s degree or equivalent experience in Business, Sales, Engineering, or related field.
• Experience in aftermarket sales, spare parts sales, or technical sales preferred.
• Strong customer service, communication, and relationship-building skills.
• Ability to prepare sales quotations, evaluate pricing, and identify growth opportunities.
• Solid organizational skills and cross-department collaboration.
• Ability to understand technical equipment and recommend spare parts and services.
• Proficiency with Microsoft Office; CRM and ERP systems experience preferred.
• Willingness to travel for customer visits and business development.

Responsibilities

• Manage sales activities for spare parts, maintenance agreements, and aftermarket services.
• Prepare and follow up on quotations based on customer needs and technical recommendations.
• Build and maintain strong customer relationships through proactive communication and visits.
• Identify opportunities for spare parts, maintenance, service, upgrades, and replacements.
• Collaborate with Sales and internal teams for packages and solutions.
• Coordinate with Service to translate inspection findings into spare parts and maintenance.
• Monitor parts availability, lead times, and order fulfillment with Planning & Purchasing.
• Support development of maintenance agreements and preventative maintenance schedules.
• Communicate quotations, orders, delivery expectations and service requirements.
• Evaluate costs and pricing to support profitable aftermarket offerings.
• Identify recurring needs and communicate opportunities for product and process improvements.
• Monitor aftermarket sales activity to support growth.

Skills

Customer service

Communication

Relationship building

Sales quotations

Pricing

CRM experience

ERP experience

Travel readiness

Education

Bachelor’s degree in Business or Engineering

Tools

CRM software

ERP systems

Job description

PROBAT, Inc. is seeking an After Sales Manager to drive growth in spare parts and aftermarket services across North America.

You will manage customer relationships, quotations, and service offerings for installed equipment, coordinating with Service, Planning, Purchasing, Sales, Operations, Finance, and other teams to deliver exceptional customer experience. You will identify needs, translate them into quotations, and collaborate to develop maintenance agreements, inspections, and replacement