Aftermarket Growth & Service Director

ProMach; Homer (MI); Presencial; USD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental coverage

Life insurance

Paid time off

401(k) with company match

Descripción de la vacante

ProMach is seeking a Director of Aftermarket in Michigan to lead a $12M+ aftermarket business, guiding service technicians and customer service teams to deliver exceptional customer value.

The role requires strategic leadership, strong commercial acumen, and technical understanding. You will drive growth, optimize processes, and foster a culture of continuous improvement and customer success.

Formación

• Strategic leadership with accountability for a $12M+ aftermarket business.
• Leads a team of service technicians and customer service representatives to deliver exceptional responsiveness, reliability, and value.
• Candidates should combine collaborative leadership, strong commercial acumen, and technical understanding with a passion for continuous improvement and customer success.

Responsabilidades

• Develop and execute a comprehensive aftermarket growth strategy across parts, service, and technical support aligned with company objectives.
• Own the full Aftermarket P&L, including budgeting, staffing, and pricing decisions to achieve revenue and margin targets.
• Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.
• Oversee quotation and order management, RMA, logistics, and billing for accuracy and timeliness.
• Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment to deliver a consistent, world-class experience.
• Collaborate cross-functionally with Production, Supply Chain, Engineering, and Marketing to resolve recurring issues, address obsolescence, and drive design improvements.
• Champion Lean practices and continuous improvement to enhance productivity, responsiveness, and cost performance.
• Build, mentor, and empower a high-performing team that exemplifies safety, professionalism, accountability, and customer focus.
• Foster a proactive customer engagement model with structured escalation and resolution protocols.

Conocimientos

Strategic leadership

P&L ownership

Customer experience

Lean practices

Cross-functional collaboration

Team development

Technical understanding

Descripción del empleo

ProMach is seeking a Director of Aftermarket in Michigan to lead a $12M+ aftermarket business, guiding service technicians and customer service teams to deliver exceptional customer value.

The role requires strategic leadership, strong commercial acumen, and technical understanding. You will drive growth, optimize processes, and foster a culture of continuous improvement and customer success.