After Sales Manager

PROBAT, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

PROBAT, Inc. is seeking an After Sales Manager to drive growth in spare parts and aftermarket services across North America.

You will manage customer relationships, quotations, and service offerings for installed equipment, coordinating with Service, Planning, Purchasing, Sales, Operations, Finance, and other teams to deliver exceptional customer experience. You will identify needs, translate them into quotations, and collaborate to develop maintenance agreements, inspections, and replacement

Qualifications

• Bachelor’s degree or equivalent experience in Business, Sales, Engineering, or related field.
• Experience in aftermarket sales, spare parts sales, or technical sales preferred.
• Strong customer service, communication, and relationship-building skills.
• Ability to prepare sales quotations, evaluate pricing, and identify growth opportunities.
• Solid organizational skills and cross-department collaboration.
• Ability to understand technical equipment and recommend spare parts and services.
• Proficiency with Microsoft Office; CRM and ERP systems experience preferred.
• Willingness to travel for customer visits and business development.

Responsibilities

• Manage sales activities for spare parts, maintenance agreements, and aftermarket services.
• Prepare and follow up on quotations based on customer needs and technical recommendations.
• Build and maintain strong customer relationships through proactive communication and visits.
• Identify opportunities for spare parts, maintenance, service, upgrades, and replacements.
• Collaborate with Sales and internal teams for packages and solutions.
• Coordinate with Service to translate inspection findings into spare parts and maintenance.
• Monitor parts availability, lead times, and order fulfillment with Planning & Purchasing.
• Support development of maintenance agreements and preventative maintenance schedules.
• Communicate quotations, orders, delivery expectations and service requirements.
• Evaluate costs and pricing to support profitable aftermarket offerings.
• Identify recurring needs and communicate opportunities for product and process improvements.
• Monitor aftermarket sales activity to support growth.

Skills

Customer service

Communication

Relationship building

Sales quotations

Pricing

CRM experience

ERP experience

Travel readiness

Education

Bachelor’s degree in Business or Engineering

Tools

CRM software

ERP systems

Job description

The After Sales Manager is responsible for supporting the commercial growth of spare parts and aftermarket services across all PROBAT North America lines of business. This role manages customer relationships and sales activities related to spare parts, maintenance agreements, inspections, and maintenance services for the installed equipment base.

The After Sales Manager works closely with customers to identify service, maintenance, and replacement needs and translate those needs into appropriate quotations and aftermarket solutions. This position collaborates with Service, Technical Support, Planning & Purchasing, Sales, Operations, Finance, and other internal teams to support an effective customer experience and order execution.

Key Responsibilities

• Manage sales activities for spare parts, maintenance agreements, inspections, and aftermarket services across all PROBAT North America lines of business.
• Prepare and follow up on spare parts and service quotations based on customer needs, equipment requirements, and technical recommendations.
• Build and maintain strong customer relationships through proactive communication and regular customer visits or contact.
• Identify spare parts, maintenance, service, upgrade, and replacement opportunities within the installed customer base.
• Partner with Sales and other internal teams to develop recommended spare parts packages and aftermarket solutions for new and existing equipment.
• Coordinate with Service and Technical Support to translate inspection findings and equipment needs into appropriate spare parts and maintenance solutions.
• Collaborate with Planning & Purchasing and other internal teams regarding parts availability, lead times, order fulfillment, and customer requirements.
• Support the development of maintenance agreements and preventative maintenance schedules based on customer and equipment needs.
• Maintain proactive communication with customers regarding quotations, orders, delivery expectations, and service requirements.
• Review spare parts costs and sales pricing to support competitive and profitable aftermarket offerings.
• Identify recurring customer, equipment, and parts needs and communicate opportunities for product, service, and process improvements.
• Monitor aftermarket sales activity, customer needs, and quotation opportunities to support continued growth.

Key Performance Areas

• Growth in spare parts and aftermarket service revenue.
• Customer satisfaction and long-term customer relationships.
• Timely and accurate quotation preparation and follow up.
• Identification and conversion of aftermarket sales opportunities.
• Competitive pricing and margin performance.
• Effective cross functional collaboration and order execution.
• Contribution to continuous improvement of aftermarket products, services, and processes.

Qualifications

• Bachelor’s degree in Business, Sales, Engineering, or a related field preferred; equivalent experience considered.
• Experience in aftermarket sales, spare parts sales, or technical sales, preferably in an industrial equipment or manufacturing environment.
• Strong customer service, communication, and relationship-building skills.
• Ability to prepare sales quotations, evaluate pricing, and identify opportunities to grow revenue and profitability.
• Strong organizational skills and the ability to collaborate across departments while managing multiple customer requests.
• Ability to understand technical equipment requirements and recommend appropriate spare parts, maintenance, and service solutions.
• Proficiency in Microsoft Office; CRM and ERP system experience preferred.
• Willingness to travel as needed for customer visits and business development.

Disclaimer

This job description is not intended to be an exhaustive list of duties and may be modified at any time to meet business needs.