Aftermarket Coordinator: Quotes & Customer Care

Integrity Lift Services; Wixom (MI); On-site; USD 50,000 - 80,000; Full time

Job summary

Integrity Lift Services in Wixom, MI seeks an organized Aftermarket Coordinator to manage quotes, follow-up, and customer relations, serving as the bridge between customers, territory sales reps, and Service and Parts teams.

This in-office role focuses on coordinating quotes for repairs, parts, tires, and other support, maintaining records, and ensuring timely communication and scheduling to drive uptime and satisfaction.

Qualifications

• Experience in customer service or account coordination.
• Experience with forklifts/industrial equipment is a plus.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication.

Responsibilities

• Maintain professional relationships with customers.
• Support sales reps with customer accounts and opportunities.
• Organize and track customer quotes and fleet information.
• Communicate service needs and next steps to customers.
• Ensure timely follow-through and accurate information.

Skills

Customer service

Account coordination

Organizational skills

Communication skills

Multitasking

Tools

CRM systems

Data entry

Record management

Job description

Integrity Lift Services in Wixom, MI seeks an organized Aftermarket Coordinator to manage quotes, follow-up, and customer relations, serving as the bridge between customers, territory sales reps, and Service and Parts teams.

This in-office role focuses on coordinating quotes for repairs, parts, tires, and other support, maintaining records, and ensuring timely communication and scheduling to drive uptime and satisfaction.