Aftermarket Coordinator: Quotes, Follow-Up & Service

Integrity Lift Services; South Lyon (MI); On-site; USD 50,000 - 80,000; Full time

Job summary

Integrity Lift Services in Wixom, MI is seeking an Aftermarket Coordinator who thrives on organization, detail, and customer focus. This office-based role connects customers with sales reps and Service/Parts teams to manage quotes, follow-up, and timely scheduling from inquiry through completion.

You will organize quotes for equipment repairs and service needs, maintain records, and drive follow-through across departments to maximize satisfaction and opportunities.

Qualifications

• Experience in customer service or account coordination.
• Experience in forklifts, material handling, or related industry is a plus.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication.
• Ability to manage multiple priorities with follow-through.
• Proficient with computer systems and data entry.

Responsibilities

• Maintain professional relationships with customers.
• Support sales reps with customer accounts and opportunities.
• Organize and maintain quotes, FleetCare programs, fleet information, and follow-up activities.
• Communicate equipment service needs and next steps.
• Ensure customers receive timely, accurate information and dependable follow-through.
• Prepare quotes for repairs, parts, tires, batteries, chargers, and other product support needs.
• Gather necessary equipment, customer, and service information to ensure complete quotes.
• Track open quotes and consistently follow up with customers and territory sales representatives.
• Maintain organized records of approved, declined, and pending quotes.
• Coordinate approved work with internal departments to ensure timely processing and scheduling.
• Identify outstanding opportunities and ensure nothing falls through the cracks.
• Monitor open opportunities, pending approvals, and customer requests.
• Track quote activity, conversion rates, and reasons for declined work.
• Review outstanding quotes and activity with department leadership.
• Identify process improvements to increase efficiency and customer satisfaction.
• Work closely with Service, Parts, Rentals, and territory Sales teams.
• Ensure internal teams have the information needed to prepare quotes and complete approved work.
• Assist with customer purchase orders, approvals, and scheduling information.
• Communicate customer concerns and help coordinate timely resolutions.
• Support a smooth customer experience from initial inquiry through completed work.

Job description

Integrity Lift Services in Wixom, MI is seeking an Aftermarket Coordinator who thrives on organization, detail, and customer focus. This office-based role connects customers with sales reps and Service/Parts teams to manage quotes, follow-up, and timely scheduling from inquiry through completion.

You will organize quotes for equipment repairs and service needs, maintain records, and drive follow-through across departments to maximize satisfaction and opportunities.