Aftermarket Coordinator

Integrity Lift Services; South Lyon (MI); On-site; USD 50,000 - 80,000; Full time

Job summary

Integrity Lift Services in Wixom, MI is seeking an Aftermarket Coordinator who thrives on organization, detail, and customer focus. This office-based role connects customers with sales reps and Service/Parts teams to manage quotes, follow-up, and timely scheduling from inquiry through completion.

You will organize quotes for equipment repairs and service needs, maintain records, and drive follow-through across departments to maximize satisfaction and opportunities.

Qualifications

• Experience in customer service or account coordination.
• Experience in forklifts, material handling, or related industry is a plus.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication.
• Ability to manage multiple priorities with follow-through.
• Proficient with computer systems and data entry.

Responsibilities

• Maintain professional relationships with customers.
• Support sales reps with customer accounts and opportunities.
• Organize and maintain quotes, FleetCare programs, fleet information, and follow-up activities.
• Communicate equipment service needs and next steps.
• Ensure customers receive timely, accurate information and dependable follow-through.
• Prepare quotes for repairs, parts, tires, batteries, chargers, and other product support needs.
• Gather necessary equipment, customer, and service information to ensure complete quotes.
• Track open quotes and consistently follow up with customers and territory sales representatives.
• Maintain organized records of approved, declined, and pending quotes.
• Coordinate approved work with internal departments to ensure timely processing and scheduling.
• Identify outstanding opportunities and ensure nothing falls through the cracks.
• Monitor open opportunities, pending approvals, and customer requests.
• Track quote activity, conversion rates, and reasons for declined work.
• Review outstanding quotes and activity with department leadership.
• Identify process improvements to increase efficiency and customer satisfaction.
• Work closely with Service, Parts, Rentals, and territory Sales teams.
• Ensure internal teams have the information needed to prepare quotes and complete approved work.
• Assist with customer purchase orders, approvals, and scheduling information.
• Communicate customer concerns and help coordinate timely resolutions.
• Support a smooth customer experience from initial inquiry through completed work.

Job description

Integrity Lift Services is seeking a highly organized, detail-oriented, and customer-focused Aftermarket Coordinator to join our team in Wixom, Michigan.

This position serves as a critical connection between our customers, territory sales representatives, and internal Service and Parts departments. The Aftermarket Coordinator is responsible for managing customer quotes, maintaining consistent follow-up, identifying equipment support needs, and ensuring opportunities are organized and communicated effectively.

The ideal candidate is a proactive problem-solver who enjoys working with customers, managing multiple priorities, and taking ownership of tasks from start to finish.

This is an office-based position focused on customer relationships, coordination, and follow-through.

Key Responsibilities

Customer Relations & Account Support

• Maintain professional relationships with new and existing customers.
• Support territory sales representatives with customer accounts, equipment needs, and ongoing opportunities.
• Organize and maintain customer quotes, FleetCare programs, fleet information, and follow-up activities.
• Communicate with customers regarding equipment service needs, recommendations, and next steps.
• Ensure customers receive timely, accurate information and dependable follow-through.

Quoting & Follow-Up

• Coordinate and prepare accurate quotes for equipment repairs, parts, tires, batteries, chargers, and other product support needs.
• Gather necessary equipment, customer, and service information to ensure complete and accurate quotes.
• Track open quotes and consistently follow up with customers and territory sales representatives.
• Maintain organized records of approved, declined, and pending quotes.
• Coordinate approved work with internal departments to ensure timely processing and scheduling.
• Identify outstanding opportunities and ensure nothing falls through the cracks.

Organization & Reporting

• Maintain accurate customer records, quote statuses, and follow-up documentation in company systems.
• Monitor open opportunities, pending approvals, and customer requests.
• Track quote activity, conversion rates, and reasons for declined work.
• Review outstanding quotes and activity with department leadership.
• Identify process improvements to increase efficiency and customer satisfaction.

Internal Department Coordination

• Work closely with Service, Parts, Rentals, and territory Sales teams.
• Ensure internal teams have the information needed to prepare quotes and complete approved work.
• Assist with customer purchase orders, approvals, and scheduling information.
• Communicate customer concerns and help coordinate timely resolutions.
• Support a smooth customer experience from initial inquiry through completed work.

Qualifications

• Experience in customer service, account coordination, service administration, or a related position preferred.
• Experience in forklifts, material handling, automotive service, industrial equipment, or a related industry is a plus.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and maintain consistent follow-through.
• Comfortable communicating with customers regarding quotes, pricing, and equipment service needs.
• Proficient with computer systems, data entry, and record management.
• Self-motivated, dependable, and comfortable working independently while supporting a team.
• Ability to understand basic service recommendations and coordinate information between departments.

Compensation

• Base Salary: $50,000 annually
• Additional Commission Potential: Up to $30,000 annually based on performance
• Total Potential Annual Compensation: Up to $80,000

This position offers a stable base salary with additional earning opportunities tied to performance, customer follow-through, and successful coordination of aftermarket opportunities.

Why Join Integrity Lift Services?

At Integrity Lift Services, we take pride in delivering dependable equipment solutions and exceptional customer support.

We value individuals who are organized, accountable, proactive, and committed to doing things right. Our Aftermarket Coordinator will play an important role in strengthening customer relationships, supporting our internal teams, and contributing to the continued growth of our company.