After Sales Service Specialist Entry Level

Elevate Human Capital; Charlotte (NC); In loco; USD 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

Elevate Human Capital is seeking an After Sales Coordinator in Charlotte, NC to provide administrative and transactional support to the Sales team after the sale is completed.

The role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service. Responsibilities include coordinating responses for customer requests and updating orders with changes.

Competenze

• High school diploma required; college coursework preferred.
• At least two years of administrative experience preferred.
• Proficient with MS Office and basic sales/customer service concepts.

Mansioni

• Dedicated support to respond to requests from assigned customers.
• Ensure high levels of customer satisfaction through sales service.
• Comply with inventory control procedures and RMAs.
• Expedite orders and incoming POs and Sales Orders.
• Advise sales of changes on incoming POs and Sales Orders.
• Update Sales orders with customer information changes.

Conoscenze

Sales principles

Customer service

Communication skills

Interpersonal skills

Multitasking

Formazione

High school diploma

College coursework preferred

Strumenti

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Descrizione del lavoro

EHC is currently looking for an After Sales Coordinator for a Client in Charlotte, NC.

The After Sales Coordinator provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.

Essential Responsibilities:

• Dedicated support to answer or coordinate responses for all requests from the assigned customers
• Ensure high levels of customer satisfaction through excellent sales service
• Comply with inventory control procedures and RMA's
• Expedite orders and incoming PO's and Sales Orders
• Advise sales of any changes on incoming PO's and Sales Orders
• Update Sales orders with any changes to customer information
• Other sales/expediting duties as assigned by manager.

Required Skills and Abilities:

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment.

Education and Experience:

• High school diploma required; college coursework preferred
• At least two years of administrative experience is preferred