Sales & Customer Service Support Coordinator

Hestan Commercial Corporation; Anaheim (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading commercial kitchen equipment company in Anaheim is seeking a Sales & CS Support Coordinator to provide essential support to the sales team. The successful candidate will manage schedules, handle order processing, and offer exceptional after-sales service. Candidates must possess a Bachelor's degree, at least two years of experience in customer service or inside sales, and strong communication skills. Proficiency in Microsoft Office and ERP software is preferred. Join this fast-paced team to optimize operations and enhance customer relationships.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years customer service or inside sales experience.
• Demonstrated administrative and organizational expertise.

Responsibilities

• Support sales team with troubleshooting customer orders.
• Manage sales tracking tools and report critical information.
• Provide administrative assistance to ensure appropriate KPI tracking.

Skills

Strong verbal and written communication skills

Customer service skills

Analytical abilities

Organizational skills

Ability to manage multiple priorities

Education

Bachelor’s degree in Business, Marketing, or a related field

Minimum of two years of experience in customer service or inside sales

Tools

Microsoft Office Suite

ERP/MRP software (Plex or JD Edwards)

Job description

Purpose

The Sales & CS Support Coordinator plays a vital role in supporting the sales team and ensuring seamless operations by managing schedules, maintaining documentation, and facilitating communication. This position handles order processing, monitors team progress, and proactively proposes improvements. Additionally, the coordinator provides exceptional after-sales service support, manages financial and non-financial data, and contributes to promotional efforts.

TO FULFILL THIS POSITION SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL FUNCTION SATISFACTORILY.

Essential Functions

• Assist the sales team with troubleshooting customer orders, account statuses, and related issues.
• Manage sales tracking tools and report critical information.
• Stay informed about new product launches and features to ensure the team’s readiness.
• Process orders from initial entry to pulling inventory and logistical coordination with accuracy and timeliness.
• Provide after-sales support and respond to customer issues/inquiries.
• Inform clients of delays or unforeseen issues.
• Review pending orders and customer requests to uphold service standards.

Project Coordination

• Support promotional materials and events.
• Support trade show preparations and customer meetings.
• Commercial: Coordinate with sales to review, approve, update quotes including sketches. Verify approval requirements are met before submission.

Data Management

• Enter and manage data in internal software systems such as Plex, ServiceBench and FreshDesk.
• Monitor inventory levels and key account vendor deliveries.
• Process routine sales and customer reports.
• Research and analyze data to support sales strategies.

Administrative Support

• Draft and maintain policy documents, user guides, and correspondence.
• Maintain and update project schedules and plans within shared calendars.
• Provide administrative assistance to ensure appropriate KPI tracking.

Other Responsibilities

• Foster collaboration with cross-functional teams to resolve challenges.
• Perform other duties as assigned

Minimum Qualifications

THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL, AND ABILITY NECESSARY TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION SUCCESSFULLY.

Education & Experience

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent professional experience).
• Minimum of two years of experience in customer service or inside sales.
• Experience in housewares retail is preferred but not required.
• Demonstrated administrative and organizational expertise.

Communication Skills

• Strong verbal and written communication skills.
• Effective interpersonal skills to engage with diverse stakeholders.
• Proven ability to deliver excellent customer service and problem resolution.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with ERP/MRP software, such as Plex or JD Edwards, is an advantage.
• Strong analytical and multitasking abilities.
• Highly organized with the ability to manage multiple priorities.
• Adept at conveying information clearly and concisely
• This role involves working in a fast-paced, collaborative environment where effective communication and organizational skills are essential.