After Sales Service Coordinator

Texas Pipe And Supply Company; Olde West Chester (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Pipe And Supply Company in West Chester, OH is seeking an After Sales Service Department Associate to provide administrative and transactional support to the Sales team, focusing on expediting, documentation accuracy, and customer follow-up after the sale.

The role requires proficiency with Microsoft Office, strong communication, and the ability to manage multiple priorities in a fast-paced environment; a high school diploma with administrative experience is preferred.

Qualifications

• High school diploma required; college coursework preferred.
• Two years of administrative experience preferred.

Responsibilities

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.
• Ensure high levels of customer satisfaction through excellent sales service.
• Become familiar and stay knowledgeable on our inventory.
• Comply with inventory control procedures and RMAs.
• Enter Quotes and Order, and order verification.
• Expedite orders and incoming PO’s and Sales orders.
• Advise sales of any changes on incoming PO’s and Sales orders
• Update Sales orders with any changes to customer information
• Other sales/expediting duties as assigned by manager.

Skills

Strong communication

Sales principles

Customer service practices

Multitasking

Microsoft Office proficiency

Education

High school diploma

College coursework preferred

Tools

Microsoft Office Suite

Job description

Job Details

Level: Experienced

Job Location: West Chester, OH 45014

After Sales Service Department

Reports to: Branch Manager

Position Summary

The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.

Essential Responsibilities

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.
• Ensure high levels of customer satisfaction through excellent sales service.
• Become familiar and stay knowledgeable on our inventory.
• Comply with inventory control procedures and RMA’s.
• Enter Quotes and Order, and order verification.
• Expedite orders and incoming PO’s and Sales orders.
• Advise sales of any changes on incoming PO’s and Sales orders
• Update Sales orders with any changes to customer information
• Other sales/expediting duties as assigned by manager.

Required skills & Abilities

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment.

Education & Experience

• High school diploma required; college coursework preferred.
• At least two years of administrative experience is preferred