{ Entry Level} Inside Sales Representative - Charlotte, NC

Giti Tire USA Ltd.; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Giti Tire USA Ltd. is seeking an Entry Level Inside Sales Representative in Charlotte, NC to support customers and the sales organization with high-quality service, accurate order processing, and timely sales support.

The role handles inbound/outbound inquiries, prepares quotes, and assists with product information to drive revenue growth. The ISR will manage high-volume daily communications, process 20–40 orders or service tickets per day, and complete 5–15 quotes daily depending on complexity,

Qualifications

• This position requires a high school diploma.
• 1–3 years of inside sales, customer service, or order management experience.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Respond to inbound calls, emails, and online inquiries.
• Provide customers with product, pricing, and availability information.
• Process orders, returns, replacements, and account updates.
• Troubleshoot basic order issues and follow standard workflows.
• Maintain documentation in CRM and internal systems.
• Prepare quotes within established pricing guidelines.
• Identify upsell and cross-sell opportunities.
• Support field sales teams with documentation, samples, and scheduling.
• Manage high-volume daily customer communication and quotes.

Skills

Customer service

Sales skills

Communication

Organization

Education

High school diploma

Tools

ERP systems

CRM systems

MS Office

Job description

{ Entry Level} Inside Sales Representative - Charlotte, NC

Full Time Charlotte, NC, US

30+ days ago Requisition ID: 1861

Charlotte, NC Office

Full-Time - 100 % Work On-Site

Basic Function

The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.

Key Responsibilities

Customer Service & Sales Support

• Respond to inbound calls, emails, and online inquiries
• Provide customers with product, pricing, and availability information
• Process orders, returns, replacements, and account updates
• Troubleshoot basic order or service issues and follow standard workflows
• Maintain accurate documentation in CRM and internal systems
• E-Commence

Inside Sales & Revenue Support

• Prepare quotes within established pricing guidelines
• Conduct routine outbound follow-ups on quotes and open orders
• Identify upsell and cross-sell opportunities
• Support field sales teams with documentation, samples, and scheduling
• Maintain strong product knowledge to guide customers effectively

Workload Expectations

• Manage high-volume daily customer communication
• Complete 5–15 quotes per day depending on complexity
• Process 20–40 orders or service tickets per day
• Maintain consistent follow-up on assigned quotes and customer needs
• Perform other related duties as assigned

Success in This Role Looks Like

• Accurate and timely order entry
• Consistent quote turnaround and follow-up
• High customer satisfaction scores
• Strong collaboration with internal and field sales teams

Job Competencies

Budget

Computer Skills

Conflict Management

Customer Service

Decision Making

Problem Solving

Product Expertise

Project Management

Results Driven

Sales Goal

Business Acumen

Sales Skills

Self-Development

Strategic Thought

Technical Skills

Education / Training

This position requires a high school diploma.

Qualification/Experience

• 1–3 years of inside sales, customer service, or order management experience
• Strong communication, organization, and multitasking skills
• Ability to work effectively in a fast-paced environment

Computer & Technical Skills

• Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systems
• Basic knowledge: Microsoft Word: Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).