Customer Service & Scheduling Coordinator (Bonus Eligible)

The Birner Group, Renewal By Andersen; Earth City (MO); Presencial; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life

Health Savings Account

Paid time off and holidays

401(k) with bonuses

Employee discounts

Professional development

Work-life balance

Descripción de la vacante

Renewal by Andersen in the United States is seeking a Customer Service Representative to support service operations across five regional locations. You will be the connection between our customers, service teams, and internal systems, ensuring every service request is handled accurately, efficiently, and with a high level of care.

This role requires strong organizational skills, attention to detail, and excellent verbal and written communication, with a proactive, solution‑oriented approach to

Formación

• Strong organizational and time-management skills.
• Exceptional attention to detail and accuracy.
• The ability to multitask and prioritize effectively in a busy environment.
• Excellent verbal and written communication skills.
• A customer-focused attitude with a genuine desire to help others.
• The ability to follow through on tasks and deliver results.
• A proactive, solution-oriented approach to problem-solving.

Responsabilidades

• Serve as a key point of contact for customers, handling a high volume of inbound calls with professionalism and empathy.
• Schedule, coordinate, and confirm service appointments to ensure a seamless customer journey.
• Maintain accurate records of customer interactions, service requests, and completed work.
• Process, monitor, and follow up on parts orders to ensure timely resolution.
• Prepare customer service quotes with accuracy and attention to detail.
• Enter and manage information across multiple software systems and databases.
• Communicate and collaborate with service teams to resolve customer concerns quickly and effectively.
• Help create positive customer experiences that reflect the Renewal by Andersen commitment to quality and service.

Conocimientos

Organizational skills

Time management

Attention to detail

Multitasking

Verbal communication

Written communication

Customer-focused

Problem solving

Descripción del empleo

Renewal by Andersen in the United States is seeking a Customer Service Representative to support service operations across five regional locations. You will be the connection between our customers, service teams, and internal systems, ensuring every service request is handled accurately, efficiently, and with a high level of care.

This role requires strong organizational skills, attention to detail, and excellent verbal and written communication, with a proactive, solution‑oriented approach to