After-Hours Patient Services Dispatch Specialist (Remote)

Accendra Health; Honolulu (HI); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Job summary

Accendra Health is seeking a Patient Services Specialist Dispatcher after hours to deliver exceptional patient service and information. You will support field teams, operations, and sales by providing timely feedback to enhance patient experiences.

Be prepared to troubleshoot issues, route technicians, and build strong relationships with internal teams while maintaining a patient-centric mindset and a positive company culture.

Qualifications

• High school degree or equivalent.
• 3-5 years in healthcare/health insurance or dispatch/transportation.
• Strong customer service mindset and communication skills.

Responsibilities

• Act after hours for local branches; handle urgent calls and dispatch staff as needed.
• Develop relationships with field leadership and cross-functional teams.
• Perform other duties as required.

Skills

Patient-focused

Action-oriented

Collaborative

Effective communicator

Energetic & passionate

Relationship builder

Education

High school degree or equivalent

3-5 years healthcare/health insurance or dispatch experience

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a Patient Services Specialist Dispatcher after hours to deliver exceptional patient service and information. You will support field teams, operations, and sales by providing timely feedback to enhance patient experiences.

Be prepared to troubleshoot issues, route technicians, and build strong relationships with internal teams while maintaining a patient-centric mindset and a positive company culture.