Healthcare Support Specialist — Remote-friendly

Byram Healthcare Centers Inc; Bothell (WA); On-site; USD 30,000 - 41,000; Full time

Job summary

Accendra Health in the United States seeks a patient-focused customer service representative to educate patients on products and services, address concerns, and place supply orders in a high-volume inbound call center.

You will review and process orders, make outbound calls as needed, and use product knowledge of Byram therapies to serve patients, while communicating effectively with patients, teammates, healthcare professionals and the sales team.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates, healthcare professionals and sales team
• Consistently meet required KPI’s
• Perform other duties as required

Skills

Customer service

Written communication

Verbal communication

Education

High School Diploma

Tools

MS Office

Job description

Accendra Health in the United States seeks a patient-focused customer service representative to educate patients on products and services, address concerns, and place supply orders in a high-volume inbound call center.

You will review and process orders, make outbound calls as needed, and use product knowledge of Byram therapies to serve patients, while communicating effectively with patients, teammates, healthcare professionals and the sales team.