After Hours Client Care Coordinator

Synergy HomeCare; Washington Township (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

SYNERGY HomeCare is seeking an After-hours Client Care Coordinator/Scheduler to support our Scheduling Department. This role handles client and employee scheduling outside normal hours, including weekends and holidays, ensuring proper caregiver-client matches and well-staffed schedules.

You will manage on-call communications via phone and email, post shifts, follow up on issues, and deliver a morning report by 8:30 AM to keep the office informed and aligned with daytime operations.

Qualifications

• High school graduate or equivalent.
• Scheduling experience in a home care agency setting.
• The ideal candidate has prior experience working in the home care industry.

Responsibilities

• Schedule caregivers, post times, and follow up on issue items outside normal office hours.
• Serve 24/7 on weekends and after-hours 5PM-8:30AM EST on weekdays plus major holidays.
• Provide an on-call report by 8:30 AM to the office to ensure continuity with daytime operations.

Skills

Multitasking

Scheduling experience

Home care industry experience

Teamwork

Initiative

Independent work

Education

High school diploma

Job description

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as After-hours Client Care Coordinator/Scheduler, you will feel appreciated, recognized, and rewarded.

As we continue to grow, we are looking for an individual to join our Scheduling Department. This position is responsible for handling client and employee scheduling issues outside normal office hours - this includes 24/7 on the weekends, 5PM-830AM EST on the weekdays and the seven major holidays.

By ensuring an appropriate caregiver-client match, this position will maintain a well-staffed schedule in continuation of the efforts of those working during normal business hours. This will be done through after-hours telephone calls, emails, and other means of communication with clients, referrals, and staff. As this is completed, some activities that will be required are scheduling caregivers, posting times, and following up on issue items. After each on-call shift, the person in this role will give a report by 830AM to those in the office so that clear communication continues.

Desired Characteristics:

• Maintains a positive demeanor at all times and is able to effectively multitask.
• The ideal candidate has prior experience working in the home care industry
• Takes initiative when dealing with issues that arise.
• Able to work individually and as part of a team.

The desired candidate will possess the following:

• High school graduate or equivalent
• Able to work independently, demonstrating sound judgment.
• Scheduling experience in a home care agency setting