Home Health Scheduler

Always Best Care Senior Services; New Berlin (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Always Best Care Senior Services in New Berlin, WI is seeking a Healthcare Scheduler for both full-time and part-time roles in home healthcare. You will manage scheduling for current and prospective clients and coordinate with caregivers to ensure coverage.

The role requires strong organization, clear communication, and proficiency with scheduling software and Microsoft Office. On-call rotation includes some evenings and weekends.

Qualifications

• Strong organizational, time management and problem-solving skills.
• Excellent interpersonal and telephone skills.
• Ability to communicate clearly and respectively, both verbally and in writing.
• Proficient in Microsoft Office Suite.
• Prefer minimum 1-year staffing/scheduling experience in home care or similar industries.
• Prefer non-medical in-home care/home health experience.
• Working knowledge of ClearCare or similar scheduling software.

Responsibilities

• Schedules all current and prospective home care cases.
• Resolves staffing issues due to schedule changes.
• Maintains detailed scheduling logs and calendars.
• Keeps records of absences for agency staff.
• Notifies management of staffing problems promptly.
• Maintains currency and accuracy of scheduling calendars.
• May interview and hire caregivers and maintain their files.
• May be on-call outside regular hours including evenings, weekends, and holidays.
• Documents on-call occurrences and communicates changes to scheduling team.
• Verifies time cards with schedules for payroll and billing.
• Processes clock-ins and clock-outs for payroll.
• Maintains confidentiality of client, employee, and agency information.

Skills

Organizational skills

Time management

Interpersonal skills

Communication skills

Microsoft Office

Scheduling experience

ClearCare scheduling

Tools

ClearCare scheduling software

Job description

Full-Time & Part-Time Healthcare Scheduler

Home Healthcare

Full-Time Hours

Monday through Friday 9am-5pm, every other weekend on-call rotation

Part-Time Hours

Monday, Wednesday, Friday 9a-5pm, every other weekend on-call rotation

or

Monday through Friday 12p-5pm, every other weekend on-call rotation

Responsibilities

• A. Schedules all home care cases, current and prospective
• B. Proactively resolves staffing issues as a result of changes to client or Caregiver’s schedules
• C. Records and maintains detailed data in scheduling logs and staffing calendars
• D. Maintains record of absences (approved and unapproved) of all agency field personnel
• E. Notifies management of all staffing problems, resolved and unresolved, in a timely manner
• F. Responsible for the currency and accuracy of the scheduling calendars
• G. May be responsible for interviewing and hiring new Caregivers and maintaining their files
• H. May be on-call outside of regular schedule which may include some evenings, weekend and holidays as assigned
• I. Documents all occurrences during on-call shift and communicates change to the scheduling team via verbal and/or written communication after the end of each on-call shift
• J. Verifies time cards with schedules for payroll and billing
• K. Processes clock ins and clock outs, and records data for payroll processing
• L. Maintains and respects confidentiality of client, employee, and agency information to ensure privacy is protected

Knowledge and Skills Requirements

• A. Strong organizational, time management and problem-solving skills
• B. Excellent interpersonal and telephone skills
• C. Ability to communicate clearly and respectively, both verbally and in writing
• D. Proficient in Microsoft Office Suite
• E. Prefer minimum 1-year staffing/scheduling experience in home care, hospitality, hospital, or similar industries with 24/7 operation
• F. Prefer non-medical in-home care and/or home health experience
• G. Working knowledge of Clear Care or similar home care scheduling software

Qualifications

1. Works well independently, as well as in a team-oriented environment
2. Must be at least 18 years old

Own Reliable Vehicle

Auto Insurance

Work Hours

1st shift, 9AM-5PM during the week AND on call every other weekend