Aesthetics Front Desk: Patient Care Concierge

Ocala Eye Pa; Ocala (FL); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Ocala Eye is seeking a dedicated and friendly Patient Care Coordinator to join our team at OE Heath Brook in Ocala, FL. The role includes booking appointments, check-in/check-out for our Aesthetics team, and learning alongside our Aesthetics staff.

The ideal candidate will welcome patients with warmth, verify insurance eligibility, manage patient information, and provide exceptional customer service in a busy medical office.

Formación

• Experience in a medical office setting preferred.
• Proficiency with digital patient management technology.
• Excellent verbal and written communication skills.
• Ability to multitask in a high-volume environment.
• Strong customer service and patient satisfaction focus.
• Detail-oriented with careful handling of patient data.
• Team player with a collaborative mindset.
• High emotional intelligence to support patients and staff.

Responsabilidades

• Greet and welcome patients professionally at check-in.
• Verify patient demographics and required consents; ensure insurance cards on file.
• Use the digital check-in platform to optimize front desk operations.
• Post charges and collect payments (copays/coinsurance) accurately.
• Schedule return appointments and balance daily transactions.
• Verify insurance eligibility and estimate patient out-of-pocket costs.
• Provide compassionate, high-quality patient service.

Conocimientos

Medical office experience

Technology proficiency

Communication skills

Multi-tasking

Customer service

Detail-oriented

Team collaboration

Emotional intelligence

Herramientas

Practice Management system

Digital check-in platform

Descripción del empleo

Ocala Eye is seeking a dedicated and friendly Patient Care Coordinator to join our team at OE Heath Brook in Ocala, FL. The role includes booking appointments, check-in/check-out for our Aesthetics team, and learning alongside our Aesthetics staff.

The ideal candidate will welcome patients with warmth, verify insurance eligibility, manage patient information, and provide exceptional customer service in a busy medical office.