Aesthetic Associate

AYA Skin; Orlando (FL); In loco; USD 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plan

Dental plan

Vision plan

401(k)

PTO

Holidays

Descrizione del lavoro

Windermere Medical Spa in Orlando, FL seeks an Aesthetic Associate to welcome clients, manage bookings, and deliver a premium luxury experience. You will handle inquiries, lead conversions, and scheduling with a focus on client satisfaction and retention.

The role requires strong communication, a professional demeanour, and ability to thrive in a fast-paced, goal-driven medical spa environment. Excellent customer service and relationship-building skills are essential.

Competenze

• 2+ years of sales/host experience in a client-facing high-touch service or sales role.
• Luxury or high-end retail, Medical spa, Beauty & wellness experience.
• Proven track record of delivering exceptional service and meeting goals.

Mansioni

• Host and welcome clients, creating a refined first impression.
• Guide guests through check-in and check-out, complete paperwork, process payments, and secure follow-up appointments.
• Attend to client questions, concerns, and feedback with professionalism and empathy; offer solutions and/or appointments.
• Maintain a clean, inviting reception reflecting elevated spa standards.
• Cultivate lasting client relationships through personalized interactions and thoughtful follow-ups.

Formazione

High school diploma or equivalent; Bachelor's or Associates preferred

Descrizione del lavoro

Description

Windermere Medical Spa is a premier medical aesthetics provider with a rich legacy of clinical expertise, dedicated to helping clients enhance their natural beauty and achieve healthy, radiant skin. The Aesthetic Associate plays a crucial role in the Medical Spa, creating a welcoming first impression for clients and creating efficient, productive schedules for our providers. This individual will be responsible for creating a memorable, luxury experience with all clients. Handling all incoming inquiries, managing the appointment schedule, and actively converting leads into appointments. The ideal candidate possesses a positive demeanor, strong communication and client interaction skills, and the ability to thrive in a fast-paced, goal-oriented medical spa.

Client Experience

Essential Duties and Responsibilities

• Host and welcome clients warmly curating a refined first impression, anticipating their needs at every touchpoint
• Guide guests seamlessly through check-in and check-out, ensure all paperwork is completed with care, process payments discreetly, thoughtfully recommend retail offerings, and secure follow-up appointments.
• Attend to client questions, concerns, and feedback with professionalism and empathy. Be proactive in offering solutions and/or appointments.
• Maintain a clean and inviting reception space that reflects the elevated standards of the medical spa
• Cultivate lasting, meaningful client relationships through personalized, attentive interactions and thoughtful follow-ups that inspire loyalty and referrals.

Lead Conversion

• Respond to every inquiry by phone, email, or web promptly and with polished, personalized attention that reflects the spa's premium standard.
• Build rapport with prospective clients, uncover their goals, and guide them through AYA's signature offerings with expertise and discretion.
• Convert interest into booked consultations through a consultative, low-pressure approach that builds confidence.

Patient Scheduling

• Manage the appointment calendar efficiently and accurately ensuring a seamless flow for providers and clients.
• Optimize bookings to minimize gaps and maximize provider utilization.
• Honor client scheduling preferences while ensuring smooth workflow.
• Confirm appointments and send timely reminders that keep clients engaged and cancellations.
• Administrative Support:
• Maintain meticulous, up-to-date client records in the practice management system, safeguarding accuracy and confidentiality.
• Support marketing initiatives and promotional campaigns.
• Contribute to a well run medical spa by handling additional responsibilities as needed.

Qualifications

• Education: High school diploma or equivalent. Bachelor’s or Associates degree preferred.
• Experience: 2+ years of sales/host experience, in a client facing high touch service or sales role. Luxury or high end retail, Medical spa, Beauty & wellness, Salon and Concierge.
• Proven track record of delivering exceptional service and meeting goals.

Skills

• Exceptional communication and interpersonal skills, with a warm, polished presence.
• A consultative, relationship-driven approach to guiding clients toward the right decision.
• Strong product and treatment knowledge, with the ability to articulate benefits clearly and credibly.
• Exceptional organizational and time-management skills, with keen attention to detail.
• Comfortable with technology and quick to master scheduling and spa management software.
• Genuine passion for beauty, wellness, and aesthetics, and a sincere desire to help clients look and feel their best.

Benefits

• $0-premium employee-only medical plan, with competitive options for dependent coverage
• Dental and vision plan options
• 401(k) retirement plan eligibility after six months of employment
• Three weeks of PTO to start
• Paid holidays and floating holidays

AYA Med Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.