Spa Guest Experience Lead — Front Desk & Memberships

Heyday Skincare - Cobble Hill; Brooklyn (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A skincare franchise in Brooklyn is seeking team members to deliver exceptional customer experiences. Responsibilities include providing hospitality, educating clients on products, and collaborating with staff. Ideal candidates will have outstanding customer service, excellent communication skills, and the ability to work flexible hours. A positive attitude and the willingness to engage with diverse personalities essential for success in this role.

Qualifications

• Must have the flexibility to work a non-traditional schedule, including weekends.
• Confidence in recommending products and memberships.
• Ability to prioritize tasks and work independently.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on promotions and appointments.
• Assist with re-stocking and daily tasks.
• Help train and coach new hires.
• Maintain a positive team environment.

Skills

Outstanding customer service

Excellent communication skills

Organizational skills

Ability to multi-task

Job description

A skincare franchise in Brooklyn is seeking team members to deliver exceptional customer experiences. Responsibilities include providing hospitality, educating clients on products, and collaborating with staff. Ideal candidates will have outstanding customer service, excellent communication skills, and the ability to work flexible hours. A positive attitude and the willingness to engage with diverse personalities essential for success in this role.