Aerospace Program Manager: Customer Delivery Lead

Triumph Processing Inc.; Wichita (KS); On-site; USD 75,000 - 110,000; Full time

Job summary

Valence Surface Technologies is seeking a Program/Account Manager to oversee defined customer accounts and programs, coordinating with operations and shipping to ensure on-time delivery of conforming parts.

You will generate daily order status reports, resolve escalation issues, and maintain clear communication across quality, operations, finance, and customer service teams to meet customer expectations.

Qualifications

• 5+ years of experience in manufacturing or aerospace in a customer supporting role.
• Bachelor Degree in Business Management or related preferred.

Responsibilities

• Manage defined list of customer accounts and programs.
• Coordinate with operations and shipping to manage truck routes, pickup, and delivery locations.
• Create daily report of customer orders in-house to review scheduled completion dates against status.
• Resolve issues leading to on-hold orders or lead-time overruns and escalate to leadership when needed.
• Ensure communication between quality, operations, finance, and customer service.
• Review order dates to coordinate truck routes and completion dates to prevent delays.
• Work with planning and contract review to review orders and determine if splits are needed for due dates.
• Communicate with customers to identify orders needing pre-planning for high-priority deliveries.
• Ensure engineering documents are retrieved and disseminated for processing plans.
• Mark expedited orders in MRP and note expedite fees.
• Update MRP customer contact listings for auto-generated acknowledgments and notifications.
• Perform other related duties as assigned.

Skills

Customer account management

Education

GED/HS diploma

Bachelor's degree in Business Management or related

Job description

Valence Surface Technologies is seeking a Program/Account Manager to oversee defined customer accounts and programs, coordinating with operations and shipping to ensure on-time delivery of conforming parts.

You will generate daily order status reports, resolve escalation issues, and maintain clear communication across quality, operations, finance, and customer service teams to meet customer expectations.