Aerospace IT Support Engineer - GCC High / Onsite

Amca; El Segundo (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Amca, headquartered in El Segundo, CA, seeks an IT generalist to own day-to-day support for our people, including accounts, endpoints, hardware, and desk-side issues. You will work with the director of IT and MSP in a hands-on role with no queue to hide behind and room to grow.

The role requires 3+ years in IT, hands-on Windows/M365, and experience with Entra ID and Intune in a GCC High environment. Willingness to travel up to 20% to support factories across the US is needed.

Qualifications

• 3+ years in IT support, helpdesk, or systems administration.
• Hands-on administration of Windows endpoints and Microsoft 365 in a production environment.
• Working experience with Entra ID (Azure AD) and Intune, including device enrollment and policy.
• Experience working tickets in a formal ticketing system.

Responsibilities

• Own day-to-day IT support at headquarters, including intake, triage, resolution, and escalation across hardware, software, accounts, connectivity, and conference rooms.
• Run the employee lifecycle, including onboarding and offboarding, account provisioning and deprovisioning, group and license assignment, equipment issue and recovery.
• Deploy and manage endpoints, including imaging, enrollment, configuration, patching, refresh and maintenance of accurate hardware and software asset records.
• Support administration of Microsoft 365 and endpoint tooling in a GCC High tenant, including Entra ID, Intune, Defender, conditional access policies, and licensing.
• Support core infrastructure, including network connectivity, wireless, VPN, printing, backup verification, and physical IT in the office and lab space.
• Provide surge support for IT integrations and special projects at factories across the US.
• Maintain security hygiene on the endpoint fleet.

Skills

Windows endpoints administration

Microsoft 365 administration

Entra ID (Azure AD) and Intune

Ticketing system usage

Clear communication with non-technical

Willingness to travel 20%

Tools

Microsoft 365 GCC High

Entra ID / Azure AD

Intune

Defender

Job description

Amca, headquartered in El Segundo, CA, seeks an IT generalist to own day-to-day support for our people, including accounts, endpoints, hardware, and desk-side issues. You will work with the director of IT and MSP in a hands-on role with no queue to hide behind and room to grow.

The role requires 3+ years in IT, hands-on Windows/M365, and experience with Entra ID and Intune in a GCC High environment. Willingness to travel up to 20% to support factories across the US is needed.