IT Support Engineer

Amca; El Segundo (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Amca, headquartered in El Segundo, CA, seeks an IT generalist to own day-to-day support for our people, including accounts, endpoints, hardware, and desk-side issues. You will work with the director of IT and MSP in a hands-on role with no queue to hide behind and room to grow.

The role requires 3+ years in IT, hands-on Windows/M365, and experience with Entra ID and Intune in a GCC High environment. Willingness to travel up to 20% to support factories across the US is needed.

Qualifications

• 3+ years in IT support, helpdesk, or systems administration.
• Hands-on administration of Windows endpoints and Microsoft 365 in a production environment.
• Working experience with Entra ID (Azure AD) and Intune, including device enrollment and policy.
• Experience working tickets in a formal ticketing system.

Responsibilities

• Own day-to-day IT support at headquarters, including intake, triage, resolution, and escalation across hardware, software, accounts, connectivity, and conference rooms.
• Run the employee lifecycle, including onboarding and offboarding, account provisioning and deprovisioning, group and license assignment, equipment issue and recovery.
• Deploy and manage endpoints, including imaging, enrollment, configuration, patching, refresh and maintenance of accurate hardware and software asset records.
• Support administration of Microsoft 365 and endpoint tooling in a GCC High tenant, including Entra ID, Intune, Defender, conditional access policies, and licensing.
• Support core infrastructure, including network connectivity, wireless, VPN, printing, backup verification, and physical IT in the office and lab space.
• Provide surge support for IT integrations and special projects at factories across the US.
• Maintain security hygiene on the endpoint fleet.

Skills

Windows endpoints administration

Microsoft 365 administration

Entra ID (Azure AD) and Intune

Ticketing system usage

Clear communication with non-technical

Willingness to travel 20%

Tools

Microsoft 365 GCC High

Entra ID / Azure AD

Intune

Defender

Job description

There was a time when all of America believed that the future of the physical world could be radically different. The engineers of the mid-1900s put a man on the moon in eight years, designed and built planes and submarines from scratch in under three, and conceived of building things we wouldn’t even be able to dream up today.

Today, the last of the engineers who imagined and built these systems are retiring. As they go, we lose not only the engineering knowledge gained from their decades of imagination and trial-and-error, but also the spirit that made that imagination possible.

Amca is working day-in and day-out to restore America’s ability to engineer anything that our critical systems depend on, and reinvigorate the cycle of creation that allows imagination to shape physical reality. We rapidly develop and manufacture new critical components and subsystems required to build and sustain the planes, military vehicles, and core infrastructure America needs. By restoring the capability of our antiquated supply chains, we increase the country’s capacity to imagine and realize new systems, and make a physical world that looks very different from today.

Overview

Amca is one of the fastest growing aerospace and defense startups and runs on an IT infrastructure that has to meet Department of Defense cybersecurity requirements. You will be the second person in IT at our El Segundo headquarters, working with our director of IT and MSP to own day-to-day support for the people who work here , including accounts, endpoints, hardware, and the problems that walk up to your desk. This is a hands-on role in a small function, which means no queue to hide behind and no ceiling on what you can pick up as you grow into the role.

Responsibilities

• Own day-to-day IT support at headquarters , including intake, triage, resolution, and escalation across hardware, software, accounts, connectivity, and conference rooms.
• Run the employee lifecycle , including onboarding and offboarding, account provisioning and deprovisioning, group and license assignment, equipment issue and recovery.
• Deploy and manage endpoints , including imaging, enrollment, configuration, patching, refresh and maintenance of accurate hardware and software asset records.
• Support administration of Microsoft 365 and endpoint tooling in a GCC High tenant, including Entra ID, Intune, Defender, conditional access policies, and licensing.
• Support core infrastructure , including network connectivity, wireless, VPN, printing, backup verification, and physical IT in the office and lab space.
• Provide surge support for IT integrations and special projects at factories across the US.
• Maintain security hygiene on the endpoint fleet.

Basic Qualifications

• 3+ years in IT support, helpdesk, or systems administration.
• Hands-on administration of Windows endpoints and Microsoft 365 in a production environment.
• Working experience with Entra ID (Azure AD) and Intune, including device enrollment and policy.
• Experience working tickets in a formal ticketing system.
• Builder who is comfortable operating in an ambiguous environment, where processes and procedures are still being developed.
• Excellent communication with non-technical colleagues, including people on the shop floor and in the lab.
• Willing to travel up to 20% of the time to support integration and special projects at factories across US.

Preferred Skills and Experience

• Experience in a Microsoft 365 GCC High tenant or other government cloud environment s (GCC, Azure Government, AWS GovCloud).
• Experience supporting an environment subject to CMMC, NIST SP 800-171, or CUI handling requirements.
• Manufacturing, industrial, or lab IT experience, including shop-floor and test equipment.
• Networking fundamentals , such as switching, VLANs, firewalls, and VPN s .
• Certifications such as CompTIA A+, Network+, or Security+, or Microsoft MD-102 or AZ-104.
• Ability to obtain and maintain a U.S. security clearance.

Salary

Annual Salary Range $70,000 - $110,000 USD + Equity

$70,000 - $110,000 USD

Eligibility and Compliance

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as: any individual who is granted U.S. citizenship; any individual who is granted U.S. permanent residence (“Green Card” holder); or any individual who is granted status as a “protected person” under 8 U.S.C. 1324b(a)(3).

Equal Opportunity Statement

The Advanced Manufacturing Company of America prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Location

This job is 5 days a week onsite in El Segundo, CA. Please confirm that you are willing and able to be onsite 5 days a week.