Aerospace & Defense CSR: Quoting, Orders & Inside Sales

IASA Group, LLC.; Fort Wayne (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

IASA Group, LLC. is seeking a Customer Service Representative (CSR) to support customer service, quotations, order processing, account support, and inside sales activities within the aerospace and defense industry.

This role serves as a primary point of contact for customers, suppliers, and internal teams to ensure timely RFQ responses, accurate quotations, efficient order entry, and exceptional customer support.

Qualifications

• 2+ years of experience in customer service, inside sales, sales support, order processing, account management, or administrative support.
• Strong communication and customer relationship skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Excel, and Office applications.

Responsibilities

• Provide outstanding customer service and account support.
• Respond to customer inquiries regarding pricing, availability, lead times, and order status.
• Build and maintain strong customer relationships.
• Support customer accounts from quotation through order fulfillment.
• Communicate professionally with customers via phone and email.
• Review and process customer RFQs (Requests for Quotation).
• Prepare and submit accurate customer quotations.
• Follow up on open quotations and sales opportunities.
• Coordinate with suppliers to obtain pricing and lead time information.
• Support inside sales activities by managing quote opportunities and customer requests.
• Enter and process customer orders within the ERP system.
• Verify pricing, delivery schedules, and order requirements.
• Maintain accurate customer records and transaction documentation.
• Process order changes, revisions, and cancellations as needed.
• Assist with sales administration and reporting activities.
• Communicate with manufacturers and suppliers regarding pricing and availability.
• Coordinate with purchasing, warehouse, and operations teams.
• Assist with expediting customer orders when necessary.
• Support inventory sourcing and fulfillment activities.

Skills

Customer service

Account management

Communication

Attention to detail

Multitasking

Tools

Microsoft Excel

Outlook

ERP systems

Job description

IASA Group, LLC. is seeking a Customer Service Representative (CSR) to support customer service, quotations, order processing, account support, and inside sales activities within the aerospace and defense industry.

This role serves as a primary point of contact for customers, suppliers, and internal teams to ensure timely RFQ responses, accurate quotations, efficient order entry, and exceptional customer support.