Customer Service Representative

Park Aerospace Corp.; Newton (KS); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition reimbursement

Referral program

Hands-on training

Career advancement

Job summary

Park Aerospace Corp. is seeking a Customer Service Representative in Kansas, providing main contact for customers and internal teams. You will handle high-volume email, data entry, and support the full order lifecycle from quoting to delivery.

Role emphasizes accuracy, AS9100 compliance, and collaboration with Engineering, Quality, and Legal to finalize orders.

Qualifications

• Typing speed of at least 40 wpm with accuracy.
• Strong written communication for quotes, emails, and docs.
• 3–5 years in a fast-paced customer service or sales support role.
• Ability to organize and prioritize high-volume work with accuracy and urgency.
• Attention to detail and ability to work independently.
• Excel skills required for quoting and data tracking.
• Experience preparing quotes is a plus.

Responsibilities

• Respond to customer inquiries by email and phone (high volume).
• Prepare and process material quotes using Excel and summaries.
• Review orders and enter into Oracle 11i.
• Maintain customer files per AS9100.
• Use portals to manage orders or approvals.
• Coordinate with Engineering, Quality, and Legal for orders.
• Track and expedite orders and provide updates.
• Escalate issues to internal teams and communicate changes.
• Attend production meetings and complete follow-up actions.
• Perform export screenings and ITAR/EAR compliance as needed.
• Support other CSRs and perform extra admin tasks.

Skills

Typing 40 wpm

Written communication

Excel skills

Multitasking

Detail-oriented

Tools

Oracle 11i

Job description

Park Aerospace designs and manufactures advanced materials for aerospace, defense, and high‑tech industries. We offer a stable environment, hands‑on technical work, strong safety culture, and competitive benefits that support your long‑term career growth.

Job Summary

As a Customer Service Representative, you'll be the main point of contact for customers and internal teams. This role involves heavy email and data entry, requires strong attention to detail, and supports the full order lifecycle-from quoting to delivery.

What You'll Do

• Respond to customer inquiries by email and phone (high volume-up to 200 emails per day).
• Prepare and process material quotes-about 60% of the role-using Excel and written summaries.
• Review customer purchase orders and enter them accurately into Oracle 11i.
• Maintain customer files in compliance with AS9100 requirements.
• Use customer portals when needed to manage orders or approvals.
• Review contracts and coordinate with Engineering, Quality, and Legal for order approval and terms & conditions.
• Track and expedite customer orders and provide timely updates.
• Communicate customer issues, complaints, and changes in requirements to internal teams.
• Attend production/WIP meetings and complete follow‑up actions.
• Perform export screenings and communicate ITAR and EAR requirements as needed.
• Support other CSRs and complete additional administrative tasks.

What You'll Need

• Must type at least 40 words per minute.
• Strong written communication for quotes, emails, and customer documentation.
• 3-5 years of experience in a fast‑paced customer service or sales support role preferred. Candidates who have had recent managerial retail roles are strongly encouraged to apply.
• Ability to organize and prioritize high‑volume work with accuracy and urgency.
• Strong attention to detail and ability to work independently.
• Strong Excel skills (required for quoting and data tracking).
• Proven ability to multitask and meet deadlines.
• Experience preparing quotes is a plus.

Benefits Summary

• Full medical, dental, and vision coverage
• Paid time off
• Tuition reimbursement
• Referral program
• Hands‑on training and advancement opportunities

Salary: $18.00 - $22.00 per hour