Senior Aerospace Customer Service & Quotation Specialist

LISI AEROSPACE; Torrance (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

LISI Aerospace is seeking a Customer Service Representative III to act as the main liaison between customers and the company, providing information on products, pricing, lead times, and services. You will handle inquiries, track orders, and coordinate with multiple departments to ensure timely delivery and satisfaction.

The role emphasizes strong communication, problem solving, and teamwork, with emphasis on accurate order entry, price verification, and ensuring a positive customer experience

Qualifications

• High school diploma or GED with associate degree in Business Administration or related field.
• Minimum 5 years related experience in fastener industry.
• Experience with ERP/CRM systems and clerical procedures.
• Strong computer literacy and familiarity with marketing concepts.

Responsibilities

• Responds to quotations by providing price and lead time for customer fastener requirements.
• Facilitates pricing and quote negotiations within parameters to capture orders.
• Advises customers on status of open purchase orders and will-ship dates.
• Corresponds with customers and responds to inquiries as a company representative.
• Coordinates with Production, Quality and Engineering on critical orders and replacements.

Skills

Analytical

Oral communication

Teamwork

Business acumen

Cost consciousness

Adaptability

Planning & organizing

Professionalism

Education

GED + Assoc in Business Admin

Tools

CRM software

ERP systems

MS Office

Job description

LISI Aerospace is seeking a Customer Service Representative III to act as the main liaison between customers and the company, providing information on products, pricing, lead times, and services. You will handle inquiries, track orders, and coordinate with multiple departments to ensure timely delivery and satisfaction.

The role emphasizes strong communication, problem solving, and teamwork, with emphasis on accurate order entry, price verification, and ensuring a positive customer experience