Aerospace Customer Support Specialist

Amphenol Aerospace; Village of Sidney (NY); On-site; USD 50,000 - 63,000; Full time

Job summary

Amphenol Aerospace Operations in Sidney, NY is seeking a Customer Service Representative to act as a liaison for customers, handling quotations, orders, and expediting processes. The role requires strong communication and the ability to work within a fast-paced manufacturing setting.

The candidate should have an Associate’s degree or equivalent experience, be proficient in Microsoft Office, and demonstrate confidentiality and teamwork.

Qualifications

• Associate’s degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience.
• Excellent interpersonal skills and be adept at both oral and written communications.
• Proficiency with Microsoft Office.
• Confidentiality.
• Be a team player.
• Be able to work in a fast paced environment.

Responsibilities

• Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance and expedite orders.
• Provide this information through a multi‑functional team approach.
• Process all change orders and schedule advances in a prompt and courteous manner.
• Expedite delivery of customer orders to comply with customer requirements.
• Coordinate expedites through appropriate personnel in Planning & Production Departments.
• Monitor delivery status of orders from key customers.
• Coordinate source inspection to enable parts to ship in a timely manner.
• Verify and administer terms and conditions on customer orders and quotations.
• Process complete and accurate phone quotations.
• Process purchase orders for imported products.
• Receive and process customer purchase orders and inform them of delivery date.
• Fulfil customer requests for information.
• Process confirming orders and coordinate with necessary personnel.
• Monitor quote progress to assure response by due date.
• Monitor order progress to assure prompt processing.
• Serve as back‑up to other Customer Service Representatives on customer team.

Skills

Customer service experience

Interpersonal skills

Team player

Fast-paced environment

Written and oral communication

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

Job description

Amphenol Aerospace Operations in Sidney, NY is seeking a Customer Service Representative to act as a liaison for customers, handling quotations, orders, and expediting processes. The role requires strong communication and the ability to work within a fast-paced manufacturing setting.

The candidate should have an Associate’s degree or equivalent experience, be proficient in Microsoft Office, and demonstrate confidentiality and teamwork.