Customer Service Representative

Amphenol Aerospace; Village of Sidney (NY); On-site; USD 50,000 - 63,000; Full time

Job summary

Amphenol Aerospace Operations in Sidney, NY is seeking a Customer Service Representative to act as a liaison for customers, handling quotations, orders, and expediting processes. The role requires strong communication and the ability to work within a fast-paced manufacturing setting.

The candidate should have an Associate’s degree or equivalent experience, be proficient in Microsoft Office, and demonstrate confidentiality and teamwork.

Qualifications

• Associate’s degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience.
• Excellent interpersonal skills and be adept at both oral and written communications.
• Proficiency with Microsoft Office.
• Confidentiality.
• Be a team player.
• Be able to work in a fast paced environment.

Responsibilities

• Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance and expedite orders.
• Provide this information through a multi‑functional team approach.
• Process all change orders and schedule advances in a prompt and courteous manner.
• Expedite delivery of customer orders to comply with customer requirements.
• Coordinate expedites through appropriate personnel in Planning & Production Departments.
• Monitor delivery status of orders from key customers.
• Coordinate source inspection to enable parts to ship in a timely manner.
• Verify and administer terms and conditions on customer orders and quotations.
• Process complete and accurate phone quotations.
• Process purchase orders for imported products.
• Receive and process customer purchase orders and inform them of delivery date.
• Fulfil customer requests for information.
• Process confirming orders and coordinate with necessary personnel.
• Monitor quote progress to assure response by due date.
• Monitor order progress to assure prompt processing.
• Serve as back‑up to other Customer Service Representatives on customer team.

Skills

Customer service experience

Interpersonal skills

Team player

Fast-paced environment

Written and oral communication

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

Job description

The Role

Amphenol Aerospace Operations is seeking a Customer Service Representative to work out of its state‑of‑the‑art facility in Sidney, NY.

Responsibilities

• Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance and expedite orders.
• Provide this information through a multi‑functional team approach.
• Process all change orders and schedule advances in a prompt and courteous manner.
• Expedite delivery of customer orders to comply with customer requirements.
• Coordinate expedites through appropriate personnel in Planning & Production Departments.
• Monitor delivery status of orders from key customers.
• Coordinate source inspection to enable parts to ship in a timely manner.
• Verify and administer terms and conditions on customer orders and quotations.
• Process complete and accurate phone quotations.
• Process purchase orders for imported products.
• Receive and process customer purchase orders and inform them of delivery date.
• Fulfil customer requests for information.
• Process confirming orders and coordinate with necessary personnel.
• Monitor quote progress to assure response by due date.
• Monitor order progress to assure prompt processing.
• Serve as back‑up to other Customer Service Representatives on customer team.

Salary $50,000 - $63,000

Location

• Sidney, NY
  • 30 Minute Drive from Binghamton, NY
  • 20 Minute Drive from Oneonta, NY

The Person

The key skills and qualities of a Customer Service Representative at Amphenol Aerospace Operations:

• Associate’s degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience.
• Excellent interpersonal skills and be adept at both oral and written communications.
• Proficiency with Microsoft Office.
• Confidentiality.
• Be a team player.
• Be able to work in a fast paced environment.

The Company

With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 100 years.

Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions.

Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement.

We pride ourselves for being customer‑centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work.

Amphenol offerscompetitive pay and benefits.The candidate must be able to legally work in the United States; we are unable to provide sponsorship.This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s) from the U.S. Government.

Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status. We aim to create an inclusive working environment where all employees are respected and treated equally.

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