Customer Satisfaction Specialist - Amphenol Commercial Air

Amphenol Aerospace; Town of Sidney (NY); On-site; USD 62,000 - 70,000; Full time

Job summary

Amphenol Commercial Air is seeking a Customer Satisfaction Specialist to work out of its Sidney, NY facility. The role focuses on ensuring on-time delivery by proactively resolving bottlenecks, coordinating escalations, and serving as the primary Operations contact for customer communication and satisfaction.

The ideal candidate has 3–5 years of MRP experience, a bachelor’s degree in business or supply chain management, and strong teamwork and analytical skills to drive improvements in delivery

Qualifications

• Bachelor's degree in business, supply chain management, or equivalent preferred.
• 3-5 years of experience with MRP required.
• Ability to work in a team environment.

Responsibilities

• Ensure on-time delivery for critical customers.
• Proactively identify bottlenecks or potential issues that would result in late deliveries.
• Work cross-functionally with Operations, Purchasing, Process Engineering, Quality, Product Management, Marketing, Sales, and Customer Service to achieve customer satisfaction.
• Act as the Operations point of contact for customer escalations.
• Prepare and present milestones for recovery schedules or critical expedites.
• Work closely with the Customer Service team to monitor critical customer scorecards and understand the root causes impacting deliverables.
• Manage all required communications with customers on work transfer efforts.
• Coordinate product work transfers between Amphenol facilities and sub tiers while maintaining compliance with customer requirements.

Job description

The Role -

Amphenol Commercial Air is seeking a Customer Satisfaction Specialistto work out of its state-of-the-art facility in Sidney, NY.

The Customer Satisfaction Specialist will ensure on-time delivery for critical customers by proactively resolving bottlenecks, coordinating cross-functionally on escalations, recovery schedules, and work transfers, and serve as the primary Operations point of contact for customer communication and satisfaction.

The key responsibilities of the Customer Satisfaction Specialist include, but are not limited to:

• Ensure on time delivery for critical customers.
• Proactively identify bottlenecks or potential issues that would result in late deliveries.
• Works cross-functionally with Operations, Purchasing, Process Engineering, Quality, Product Management, Marketing, Sales, and Customer Service to achieve customer satisfaction.
• Act as the Operations point of contact for customer escalations.
• Prepare and present milestones for recovery schedules or critical expedites.
• Work closely with the Customer Service team to monitor critical customer scorecards and understand the root causes impacting deliverables.
• Manage all required communications with customers on work transfer efforts.
• Coordinate product work transfers between Amphenol facilities and sub tiers while maintaining compliance with customer requirements.

Location

• Sidney, NY

Salary

Salary: $62,354- $70,000

The Person

The key skills and qualities of a Customer Satisfaction Specialist at Amphenol Commercial Air:

• A bachelor’s degree in business, supply chain management, or equivalent is preferred
• 3-5 Years experience with MRP is required
• An ability to work in a team environment
• Strong interpersonal skills and the capability to drive improvement
• Strong data analytic and decision making skills
• Ability to sit and stand for extended periods of time
• Occasional travel (15%)

The Company -

With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 100 years.

Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions.

Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement.

We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work.

Amphenol offers a competitive salary and benefits.The candidate must be able to legally work in the United States; we are unable to provide sponsorship.This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s) from the U.S. Government.

Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status. We aim to create an inclusive working environment where all employees are respected and treated equally.

Amphenol – Making History, Designing the Future

Amphenol Aerospace complies with the laws and regulations set forth in the following EEO poster Equal Employment Opportunity is the Law