Aerospace Product Support Specialist

FASTENER DISTRIBUTION HOLDINGS LLC.; Town of Smithtown (NY); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

401k matching

Wellness programs

Job summary

FDH Aero, a global aerospace and defense supply chain partner, is seeking a Customer Service Representative in Hauppauge, NY. You will support product management operations, pricing, quoting, and supply chain processes under senior guidance, enabling efficient product line performance.

The role emphasizes data accuracy, cross-functional collaboration with Sales and Supply Chain, and contributing to pricing strategies while maintaining timely responses to inquiries.

Qualifications

• Experience in product support, sales support, pricing coordination, or related admin/sales role is preferred.
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication for internal coordination and customer interactions.
• Willingness to learn and adapt to product management strategies and best practices.

Responsibilities

• Own day-to-day product management process execution and operational support for assigned product portfolios, including data maintenance, pricing support, LTA and quote coordination, and issue resolution.
• Perform comprehensive product data management, including Ship & Debit and SPA maintenance and system entry, manufacturer quote entry in ePDS and supplier portals, customer quote master manipulation, and pricing import/export support.
• Provide historic sales, inventory, on-order, and other reporting support for product performance analysis.
• Maintain vendor part files, MOQ and leadtime data, and other master product information.
• Address product data inquiries, pricing requests, and support sales team with product information while managing general internal and supplier inquiries.
• Execute product management support activities and track progress to support product line goals, including assisting with product marketing and training materials.

Skills

Organizational skills

Communication skills

Team collaboration

Adaptability

Attention to detail

Education

High school diploma or equivalent

Job description

FDH Aero, a global aerospace and defense supply chain partner, is seeking a Customer Service Representative in Hauppauge, NY. You will support product management operations, pricing, quoting, and supply chain processes under senior guidance, enabling efficient product line performance.

The role emphasizes data accuracy, cross-functional collaboration with Sales and Supply Chain, and contributing to pricing strategies while maintaining timely responses to inquiries.