Hybrid Aerospace Customer Service & Order Specialist

Amphenol; Seattle (WA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wage and benefits

Job summary

Amphenol Aerospace Operations in Sidney, NY is seeking a Customer Service Representative to serve as a proactive liaison for a designated group of customers, handling quotations, order maintenance, and expediting orders, with a hybrid schedule after training.

You will process orders, coordinate with Planning & Production, monitor delivery status, and provide timely information to customers while upholding confidentiality and teamwork in a fast-paced manufacturing environment.

Qualifications

• Associate’s degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience.
• Excellent interpersonal skills and adept at both oral and written communication.
• Proficiency with Microsoft Office.
• Ability to maintain confidentiality.
• Team player.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance, and expedite orders.
• Provide this information through a multi‑functional team approach.
• Process all change orders and schedule advances promptly and courteously.
• Expedite delivery of customer orders to comply with customer requirements.
• Coordinate expedites through appropriate personnel in Planning & Production Departments.
• Monitor delivery status of orders from key customers.
• Coordinate source inspection to enable parts to ship in a timely manner.
• Verify and administer terms and conditions on customer orders and quotations.
• Process complete and accurate phone quotations.
• Process purchase orders for imported products.
• Receive and process customer purchase orders and inform them of delivery dates.
• Fulfill customer requests for information.
• Process confirming orders and coordinate with necessary personnel.
• Monitor quote progress to assure response by due date.
• Monitor order progress to assure prompt processing.
• Serve as back‑up to other Customer Service Representatives on the customer team.

Skills

Interpersonal skills

Oral and written communication

Team player

Fast-paced environment

Confidentiality

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Amphenol Aerospace Operations in Sidney, NY is seeking a Customer Service Representative to serve as a proactive liaison for a designated group of customers, handling quotations, order maintenance, and expediting orders, with a hybrid schedule after training.

You will process orders, coordinate with Planning & Production, monitor delivery status, and provide timely information to customers while upholding confidentiality and teamwork in a fast-paced manufacturing environment.