Customer Service Representative

Amphenol; Seattle (WA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wage and benefits

Job summary

Amphenol Aerospace Operations in Sidney, NY is seeking a Customer Service Representative to serve as a proactive liaison for a designated group of customers, handling quotations, order maintenance, and expediting orders, with a hybrid schedule after training.

You will process orders, coordinate with Planning & Production, monitor delivery status, and provide timely information to customers while upholding confidentiality and teamwork in a fast-paced manufacturing environment.

Qualifications

• Associate’s degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience.
• Excellent interpersonal skills and adept at both oral and written communication.
• Proficiency with Microsoft Office.
• Ability to maintain confidentiality.
• Team player.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance, and expedite orders.
• Provide this information through a multi‑functional team approach.
• Process all change orders and schedule advances promptly and courteously.
• Expedite delivery of customer orders to comply with customer requirements.
• Coordinate expedites through appropriate personnel in Planning & Production Departments.
• Monitor delivery status of orders from key customers.
• Coordinate source inspection to enable parts to ship in a timely manner.
• Verify and administer terms and conditions on customer orders and quotations.
• Process complete and accurate phone quotations.
• Process purchase orders for imported products.
• Receive and process customer purchase orders and inform them of delivery dates.
• Fulfill customer requests for information.
• Process confirming orders and coordinate with necessary personnel.
• Monitor quote progress to assure response by due date.
• Monitor order progress to assure prompt processing.
• Serve as back‑up to other Customer Service Representatives on the customer team.

Skills

Interpersonal skills

Oral and written communication

Team player

Fast-paced environment

Confidentiality

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Amphenol Aerospace Operations is seeking a Customer Service Representative to work out of its state‑of‑the‑art facility in Sidney, NY. A hybrid work schedule may be available following an initial training period.

Responsibilities

• Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance, and expedite orders.
• Provide this information through a multi‑functional team approach.
• Process all change orders and schedule advances promptly and courteously.
• Expedite delivery of customer orders to comply with customer requirements.
• Coordinate expedites through appropriate personnel in Planning & Production Departments.
• Monitor delivery status of orders from key customers.
• Coordinate source inspection to enable parts to ship in a timely manner.
• Verify and administer terms and conditions on customer orders and quotations.
• Process complete and accurate phone quotations.
• Process purchase orders for imported products.
• Receive and process customer purchase orders and inform them of delivery dates.
• Fulfill customer requests for information.
• Process confirming orders and coordinate with necessary personnel.
• Monitor quote progress to assure response by due date.
• Monitor order progress to assure prompt processing.
• Serve as back‑up to other Customer Service Representatives on the customer team.

Qualifications

• Associate’s degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience.
• Excellent interpersonal skills and adept at both oral and written communication.
• Proficiency with Microsoft Office.
• Ability to maintain confidentiality.
• Team player.
• Ability to work in a fast‑paced environment.

Location

Sydney, NY – 30‑minute drive from Binghamton, NY; 20‑minute drive from Oneonta, NY.

Salary

$40,000 – $55,000 per year.

Company

With manufacturing sites in Sidney, NY; Mesa, AZ; Nogales, MX; and a design center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 95 years. We pride ourselves on customer‑centric values, accountability, reliability, and enthusiasm, and we support and encourage career development for all employees.

Benefits

Competitive wage and benefits.

Implementation

The candidate must be legally able to work in the United States; we are unable to provide sponsorship.