Aerospace Customer Service Admin II — Onsite & Impact

Crane Aerospace & Electronics, Inc.; Burbank, Northern (CA, KY); Hybrid; USD 77,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO 15 days

Holidays

401k

Job summary

Crane Aerospace & Electronics in Burbank, CA is seeking a Customer Service Administrator II to support sales success through essential administrative duties for assigned customers. You will liaise with Customer Account Managers and Regional Sales Managers to ensure accurate order processing and timely communications.

The role requires handling quotes, PO requirements, warranty processing, and ERP data entry while maintaining strong customer relationships and cross-functional collaboration.

Qualifications

• 2–5 years of customer service experience in a related role.
• Knowledge of export regulations (ITAR) and government procurement basics.
• Ability to use ERP systems and MS Office tools effectively.

Responsibilities

• Review and negotiate purchase orders for Crane policy compliance.
• Enter purchase order details into ERP and provide order acknowledgments.
• Support quotes, pricing, and delivery information for customers.
• Assist accounts receivable with past-due payments for assigned customers.
• Coordinate with Account Managers to resolve customer disputes.

Skills

ERP proficiency

Export controls ITAR

Microsoft Office

Data entry accuracy

Customer communication

Education

High School Diploma

Tools

Oracle

Job description

Crane Aerospace & Electronics in Burbank, CA is seeking a Customer Service Administrator II to support sales success through essential administrative duties for assigned customers. You will liaise with Customer Account Managers and Regional Sales Managers to ensure accurate order processing and timely communications.

The role requires handling quotes, PO requirements, warranty processing, and ERP data entry while maintaining strong customer relationships and cross-functional collaboration.