Aerospace Customer Service Leader - Ops Excellence

211 Hydro-Aire Aerospace Corp.; City of Auburn (NY); On-site; USD 136,000 - 182,000; Full time

Benefits offered by this job

Health Insurance

PTO and holidays

401k with company match

Education Reimbursement

Job summary

Crane Aerospace & Electronics is seeking a Manager of Customer Service Administration in Auburn, CA. The role leads a high‑performing team handling contract administration, order fulfillment, and end‑to‑end customer support to ensure customer satisfaction.

Responsibilities include driving KPI-driven performance, improving processes, and acting as the customer advocate to communicate the Voice of the Customer to the business. Requires 5+ years in the field and 3+ years of management experience.

Qualifications

• Experience: 5+ years' related experience.
• 3+ years of previous management experience.
• Knowledge of Aerospace and Defense Order Management, Contract terms, Manufacturing, People Management, Operational Excellence and lean office.
• Knowledge of ERP systems (preferably Oracle systems).
• Skills/Abilities: Plan and accomplish goals based on experience and judgment.
• Advanced skills in employee development, team building, business acumen, continuous improvement, systems and tools, project management and communication.

Responsibilities

• Lead, mentor, and develop the Customer Service Administration team; ensure clear communication of goals and expectations; use KPI-driven standard work to monitor progress and drive actions.
• Manage metrics to support the operating plan, increase productivity, drive customer satisfaction and ensure compliance with policies.
• Allocate customer assignments to balance workload and ensure timely, accurate execution of order administration.
• Drive standardization, efficiency, and customer satisfaction across the order-to-delivery process.
• Champion continuous improvement initiatives that elevate productivity and customer experience.
• Serve as escalation point for the team, providing guidance and timely resolution.
• Perform other tasks assigned by supervisor or management.

Skills

5+ years exp

3+ years mgmt

A&D order mgmt

ERP systems

Lean/excellence

Cross-functional teams

Communication skills

Education

BS in Business or related field

Tools

Oracle ERP

Job description

Crane Aerospace & Electronics is seeking a Manager of Customer Service Administration in Auburn, CA. The role leads a high‑performing team handling contract administration, order fulfillment, and end‑to‑end customer support to ensure customer satisfaction.

Responsibilities include driving KPI-driven performance, improving processes, and acting as the customer advocate to communicate the Voice of the Customer to the business. Requires 5+ years in the field and 3+ years of management experience.