Aerospace Customer Service Manager — Lead & Optimize Orders

Crane Aerospace & Electronics, Inc.; Elyria (OH); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health care

401k retirement plan

Education reimbursement

Job summary

Crane Aerospace & Electronics, Inc. is seeking a Customer Service Manager to lead the Customer Service Administration team at the Elyria, OH site.

You will drive contract administration, order fulfillment, and end-to-end customer support while acting as the customer advocate and Voice of the Customer to improve processes. The role requires 5+ years of related experience with 3+ years in management, knowledge of Aerospace/Defense order management, ERP systems, and BS in Business or related field.

Qualifications

• Leadership and team-building experience managing a Customer Service/Admin team.
• Strong customer relationship management and contract administration experience.
• Knowledge of Aerospace/Defense order management and ERP systems.

Responsibilities

• Lead, mentor, and develop the Customer Service Administration team.
• Monitor KPI-driven performance and drive actions to meet objectives.
• Oversee order-to-delivery processes and ensure timely, accurate execution.

Skills

Leadership

Customer Service

Communication

Project Management

Education

BS in Business or related field

Tools

Oracle ERP

Job description

Crane Aerospace & Electronics, Inc. is seeking a Customer Service Manager to lead the Customer Service Administration team at the Elyria, OH site.

You will drive contract administration, order fulfillment, and end-to-end customer support while acting as the customer advocate and Voice of the Customer to improve processes. The role requires 5+ years of related experience with 3+ years in management, knowledge of Aerospace/Defense order management, ERP systems, and BS in Business or related field.